JEFFREY CHAFFIN
Seagoville
Summary
Results driven operations and analytics professional with experience spanning senior living leadership and sales & revenue analysis. Proven background in directing environmental services operations, including maintenance, safety, and capital projects while ensuring regulatory compliance, budget adherence, and high resident satisfaction. Equally skilled in analyzing revenue and sales data, auditing high-risk transactions, ensuring data integrity, and identifying non-compliant trends to support corrective action and process improvement. Adept at collaborating with vendors and management teams, developing quality assurance procedures, and leveraging advanced Excel and reporting tools to enhance operational efficiency, accuracy, and organizational performance. Recognized for a detail-oriented, proactive approach that bridges operational excellence with data-driven decision-making.
Overview
11
11
years of professional experience
Work History
Owner - Founder
Heavy Hitter Haulers LLC
01.2022 - Current
- Managed all aspects of junk removal operations, including scheduling, routing, and disposal of materials.
- Oversaw inventory management and maintenance of company vehicles and equipment.
- Ensured adherence to all local and state regulations regarding waste disposal and hazardous materials.
- Acquired and managed client accounts, providing exceptional service to ensure customer satisfaction.
- Sorted items for recycling and donation, contributing to environmentally responsible disposal.
- Efficiently removed and hauled unwanted items, debris, and appliances from residential and commercial locations.
DIRECTOR OF ENVIRONMENTAL OPERATIONS
Ridgeline Management Company
10.2023 - 08.2025
- Directed daily operations of environmental services for 30+ Communities, including maintenance, housekeeping, and safety compliance, ensuring a clean, safe, and welcoming environment for residents, staff, family members and visitors.
- Oversaw CapEx project planning, budgeting, and execution, including vendor coordination, progress reporting, and cost control, delivering projects on time and within budget.
- Supervised, trained, and developed a team of maintenance staff, fostering a culture of accountability, safety, and professional growth.
- Implemented preventative maintenance programs and tracking systems that reduced emergency repairs and extended equipment life cycles.
- Ensured compliance with state, federal, and local regulations, including OSHA, life safety codes, and infection control standards.
- Collaborated with executive leadership on strategic planning for facility improvements, capital expenditures, and long-term operational goals.
- Developed and maintained reporting systems to monitor maintenance efficiency, work order completion, and CapEx performance.
- Cultivated vendor and contractor relationships, negotiated service agreements, and monitored performance to achieve cost savings without sacrificing quality.
- Work closely with the Maintenance Techs on preventative maintenance, grounds maintenance, and general tasks/repairs including but not limited to painting, carpentry, plumbing, heating, lighting, and floor care
- Inventory all equipment, tools, supplies, and ensure they are in good working condition
- Ensure work orders are being completed timely according to priority
- Ensure all exit doors are properly working, locking (if applicable) and are free from debris
Compliance & Sales Analyst
Adroit Health Group
12.2017 - 06.2022
- Reviewed daily sales activity within the CRM System (e123) to ensure accuracy, compliance, and adherence to internal controls.
- Identified, documented, and facilitated correction of data discrepancies and compliance issues, working cross-functionally to resolve findings efficiently.
- Collaborated directly with vendors and internal management teams to create, manage, and maintain high standards of data quality and integrity.
- Prioritized and evaluated high-risk transactions to mitigate revenue, compliance, and operational risks.
- Audited all revenue-related attributes to ensure completeness, accuracy, and compliance with established policies and procedures.
- Analyzed, reviewed, and reported on trends related to non-compliant activities, providing insights to support corrective actions and process improvements.
- Developed, implemented, and audited quality assurance procedures to strengthen data governance and ensure ongoing data integrity.
- Utilized advanced Excel functions and reporting tools to support analysis, trend identification, and management reporting.
- Analyze, review and report on trends for non-compliant activities.
- Confirmed Agent/Agency multi-state licensing associated with sales
- Ensure all registrations and renewals are submitted and received within the required time
- Assisted with the Compliance Department on responses/inquiries
Framing Carpenter
Hoover Construction
09.2014 - 12.2017
- Constructed wood and metal framing for residential homes, including walls, floors, roofs, and stair systems in accordance with blueprints and local building codes.
- Measured, cut, and assembled lumber using hand and power tools with a high level of accuracy and safety.
- Read and interpreted construction drawings, layouts, and specifications to ensure structural integrity.
- Collaborated with project supervisors, electricians, plumbers, and other trades to maintain workflow and project timelines.
- Installed sheathing, trusses, joists, and subflooring while maintaining quality standards and job site safety.
Education
High School Diploma -
Canton High School
Canton, TX05-1999
Skills
- Quality management systems
- Business management
- Customer relations
- Project management
- Process optimization
- Contract management
- Sales oversight
Timeline
DIRECTOR OF ENVIRONMENTAL OPERATIONS
Ridgeline Management Company
10.2023 - 08.2025
Owner - Founder
Heavy Hitter Haulers LLC
01.2022 - Current
Compliance & Sales Analyst
Adroit Health Group
12.2017 - 06.2022
Framing Carpenter
Hoover Construction
09.2014 - 12.2017
High School Diploma -
Canton High School