Jeffrey Chouinard
Scottsdale,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
General Manager
Maple & Ash
Scottsdale, AZ
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted in recruiting, hiring and training of team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Regional Director of Restaurants
Major Food Group
07.2022 - 07.2023
- Oversaw the Dallas market of Major Food Group restaurants, including Carbone, Vino and Sadelle's.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Planned and managed high-profile events with tight deadlines, ensuring seamless execution and positive client feedback.
- Interacted well with customers to build connections and nurture relationships.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
Director of Food and Beverage
Major Food Group
06.2017 - 07.2022
- Oversaw all hotel food and beverage operations for The Ludlow Hotel, including Dirty French restaurant, The Lobby Bar, The Garden, The Speakeasy, The Penthouse, The Rooftop, and IRD.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Worked with qualified chef to diversify menu with new offerings.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant General Manager
Major Food Group
09.2014 - 06.2017
- Assisted the Director of Food and Beverage at The Ludlow Hotel.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Captain Waiter
Major Food Group
08.2013 - 09.2014
Head Bartender
Lincoln Ristorante
10.2010 - 08.2013
Bartender
Del Posto
10.2009 - 10.2010
Education
Emerson College
Boston, MASkills
- Inventory Tracking and Management
- Capital Expenditures Oversight
- Motivational Leadership
- Operations Oversight
- P&L Administration
- Budget Development
- Coaching and Mentoring
- Price Structuring
- Regional Development
- Director Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
“If anything is good for pounding humility into you permanently, it’s the restaurant business.”
Anthony Bourdain
Timeline
General Manager
Maple & Ash
09.2023 - Current
Regional Director of Restaurants
Major Food Group
07.2022 - 07.2023
Director of Food and Beverage
Major Food Group
06.2017 - 07.2022
Assistant General Manager
Major Food Group
09.2014 - 06.2017
Captain Waiter
Major Food Group
08.2013 - 09.2014
Head Bartender
Lincoln Ristorante
10.2010 - 08.2013
Bartender
Del Posto
10.2009 - 10.2010
Emerson College
Similar Profiles
Brooke LindsayBrooke Lindsay
Floor Manager at Maple & AshFloor Manager at Maple & Ash
Peyton GrubbPeyton Grubb
Lead Hostess at Maple and AshLead Hostess at Maple and Ash
Shifa RasoolShifa Rasool
ASSOCIATE- LEADERSHIP SOLUTIONS & EXECUTIVE SEARCH at ASH & MAPLE MANAGEMENTASSOCIATE- LEADERSHIP SOLUTIONS & EXECUTIVE SEARCH at ASH & MAPLE MANAGEMENT