Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jeffrey Clark

Williamstown,NJ

Summary

Results-driven and strategically minded leader with a proven track record of optimizing processes to enhance efficiency, reduce costs, and improve overall operational performance. I am seeking a challenging role where my expertise in driving results, leadership, and change management can contribute to achieving organizational goals. Dedicated to implementing innovative solutions and fostering collaborative relationships to drive continuous improvement within the company.

Overview

10
10
years of professional experience

Work History

Supervisor, Implementation

Holman
03.2019 - Current
  • Lead a dynamic team of project managers, providing guidance, mentorship, and support to ensure high performance and career development
  • Fostered a collaborative cross-border team culture that emphasizes accountability, innovation, and a commitment to delivering projects on time
  • Developed and implemented processes to support strategic conversations with customers to better align the customer’s goals to Holman’s programs for a strong partnership
  • Created an enhanced, detailed project plan that aligns to the customers’ needs, transparency, and deeper collaboration, resulting in a more meaningful onboarding for customers
  • Instituted a continuous improvement framework, conducting regular check-ins to analyze project performance and implement process enhancements
  • Developed and implemented plans to change the current team’s standard process to support Holman’s focus on utilizing our technology-enabled services
  • Collaborate with all levels of leadership within Holman to provide regular status updates on internal projects.

Supervisor, License and compliance

Holman
05.2017 - 03.2019
  • Worked directly with vendor during integration of a new toll program and along with internal partners to work though opportunities throughout integration of systems
  • Responsible for Tolls, Violations, Accounting, Invoice Processing, Dealer Drafts, & Refunds
  • Acted as SME for all client calls for escalations, new program adds, and internal discussions
  • Upon starting at Holman, immediately focused on improving processes in order to gain efficiencies with violations team to meet established KPIs
  • Managed performance with underperforming employees to improve production successfully.

Vice President, Financial Center Manager II

Bank of America
06.2014 - 05.2017
  • Drove responsible growth through deepening client relationships by coaching and training Relationship Managers to develop strategies for matching clients’ needs to the bank’s services
  • Implemented a culture of compliance to ensure client information is handled according to government regulations at all times and transactions are processed correctly to avoid loss to our company
  • Develop, coach, and mentor employees to create clear career paths to build a strong team
  • Created and implemented action plans to improve customer satisfaction score, increased overall score to 90% from 45% within eight weeks, and maintained consistent scores week over week
  • Conduct weekly strategy meetings with individuals to manage and develop associates on operational excellence to ensure we are compliant with all regulations and policies.

Education

Masters of Arts, Organizational Management, specialization in Organizational Leadership -

University of Arizona Global Campus
08.2022

Bachelors of Science Business Administration Finance Minor -

Southern New Hampshire University
06.2020

Skills

  • Relationship Building
  • Contract Compliance
  • Sound Judgement
  • Presentations
  • Highly Collaborative
  • Account Management
  • Sales/Upselling
  • Customer Relations
  • Data Driven
  • Change Management
  • Career Coaching/Mentoring
  • Data Analytics
  • Process Improvement
  • Operations Management
  • Strategic Planning
  • Staff Management
  • Processes and Procedures
  • Process Monitoring and Improvement
  • Training and Mentoring
  • Priority Management
  • Project Management
  • Leadership Abilities
  • Organizational Skills
  • Staff Development
  • Effective Communication
  • Performance Evaluation

Awards

Q4 2018 Partner of the Quarter winner for developing revenue-generating efficiencies of over $600,000 in the Violations department

Timeline

Supervisor, Implementation

Holman
03.2019 - Current

Supervisor, License and compliance

Holman
05.2017 - 03.2019

Vice President, Financial Center Manager II

Bank of America
06.2014 - 05.2017

Masters of Arts, Organizational Management, specialization in Organizational Leadership -

University of Arizona Global Campus

Bachelors of Science Business Administration Finance Minor -

Southern New Hampshire University

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Jeffrey Clark