Jeffrey Clinkscales
Fort Worth,TX
Summary
Over 20 years of experience providing technical expertise and server administration in business settings and large companies. Strong user interface skills with ability to resolve technical issues in timely, resourceful manner. Leader in design, support, analysis who brings energy and creative problem-solving techniques.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Desktop Engineer
Cook Children's Health Care System
, United States
11.2021 - Current
- Development, testing, maintaining, installing, and deploying technologies.
- Responsible for the establishment, development, and promotion of standard architectures, as well as hardware and software components.
- Provide consulting services to application development teams and customers regarding technologies, and the application of specific technology standards.
- Managed desktop and laptop systems running on IGEL Windows OS.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Computer hardware troubleshooting, application monitoring and support, system-based monitoring.
- Microsoft Office and Exchange troubleshooting.
- Active Directory group policy and security troubleshooting.
- System imaging utilizing enterprise-level tools, network, and telecommunications troubleshooting.
- Supports two current projects: Windows 11 Upgrade and Epic Center for Community Health.
User Support Specialist
DynCorp International
09.2017 - 10.2021
- Consult with management to determine goals, time frame, procedures and staffing requirements
- Planning, installation, implementation, upgrade, problem determination and resolution involving software programs
- Back up user data as required and responds to management request for information
- Write and maintain reports to update management of relevant information
- Interface with and supports clients in the operation of the automated systems
- Assign passwords and monitors uses of resources
- Train new Techs and create training material for job success
- Daily use of SCCM (imaging, remote support pushing software)
Independent Contractor
Self-Employed
Dallas/Fort Worth Area
02.2016 - 09.2017
- Responsibilities include setting up networks and PC trouble-shooting for various home clients
Server Administrator
Tarrant Regional Water District
Dallas/Fort Worth Area
01.2013 - 02.2016
- Implemented and managed SCCM 2012 R2 for patch deployment
- Supported 3000+ users in AD, providing exceptional technical expertise to non-technical teams
- Supported Exchange Server 2003-2012, maintaining all levels of troubleshooting and server issues
- Backup Admin using Commvault and Symantec
- Utilized PowerShell to streamline system management
- Mostly Virtual Server Environment using VMware, ESI servers etc.-- 80% Virtual
- Responded to all staff needs promptly and with a high level of professionalism
Sr Technical Analyst
Tarrant Regional Water District
Dallas/Fort Worth Area
06.2010 - 01.2013
- Supported Unidesk, created/maintained OS layers as well as creating/maintaining Application Layers
- Supported Teradici PCOIP Environment as well as WYSE terminals
- Kaspersky Antivirus Admin- responsible for site wide AV protection
- Supported VMware VM's created departmental specific templates and maintained, added resources when needed
- Monitored desktops and all physical servers for performance issues using Solarwinds
- MDM Administrator BlackBerry Server, Good Server Admin and Mobile Iron
- Track it Server Admin (ticketing system)
- Patch Management prior to SCCM utilized Lumension for all systems physical/virtual
- Knowledge Server Admin supporting document scanning and indexing
Sr Help Desk
Tarrant Regional Water District
Dallas/Fort Worth Area
04.2009 - 06.2010
- Assists with desktop and laptop imaging and installation as needed
- Assists in the operations of enterprise systems as needed
- Create and updates user accounts creation as needed
- Follows help desk and departmental guidelines and operation
- Work closely with other IT staff to acquire additional technical and nontechnical knowledge
Help Desk
Tarrant Regional Water District
Dallas/Fort Worth Area
12.2007 - 04.2009
- Assists with desktop and laptop imaging and installation as needed
- Assists in the operations of enterprise systems
- Create and updates user accounts creation as needed
- Follows help desk and departmental guidelines and operation
- Work closely with other IT staff to acquire additional technical and nontechnical knowledge
Education
Computer Science -
Texas State Technical College
01.1997
Psychology -
Hill College
01.1992
Skills
- Office 365
- Operating Systems
- Active Directory
- Technical support
- Remote desktop management
- Operating system expertise
- Hardware and software installation
- Network connectivity
- ITIL framework
- Ticketing systems
- Desktop virtualization
- Advanced troubleshooting
- Mobile device management
- End-user training
- Device driver management
Certification
- Network +
- MCP
- A+
Personal Information
Title: Desktop Engineer
Accomplishments
- June 2023 Peak Performer Award
Timeline
Desktop Engineer
Cook Children's Health Care System
11.2021 - Current
User Support Specialist
DynCorp International
09.2017 - 10.2021
Independent Contractor
Self-Employed
02.2016 - 09.2017
Server Administrator
Tarrant Regional Water District
01.2013 - 02.2016
Sr Technical Analyst
Tarrant Regional Water District
06.2010 - 01.2013
Sr Help Desk
Tarrant Regional Water District
04.2009 - 06.2010
Help Desk
Tarrant Regional Water District
12.2007 - 04.2009
Computer Science -
Texas State Technical College
Psychology -
Hill College