Jeffrey Coates
Abingdon,MD
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Pursuing a Bachelor of Science Degree in General Studies from the University of Maryland Global Campus to complement diverse knowledge, diligence, and quick learning aptitude.
Adept at undertaking clerical, administrative, and support role tasks. Possess excellent, analytical, interpersonal, presentation, problem-solving, and relationship-building skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Frozen Department Overnight Stocker
Klein's Shoprite Supermarkets
2022.08 - Current
- Stock shelves overnight and rotate Frozen perishable products properly to guarantee fresh products are available for customers
- Scan shelves and product cases to locate expired, outdated, and spoiled items.
- Stock 200-250 pieces of merchandise per shift.
- Organize new inventory in freezer's backstock area.
- Remove all boxes and related trash from sales floor and process through compactors.
Student Support Coordinator
Staffmark Employment Agency
2022.05 - 2022.09
- Supplied 24/7 technical and navigational support to Walden University students
- Supplied concierge-level Tier 1 support via phone, email, and live chat
- Troubleshoot technical issues related to online classroom learning
- Helped students find textbooks, assignments, and other learning materials and access other resources
- Identified and escalated advanced technical issues to Tier 2 support and supervisory staff.
- Handled 175 to 200 student calls per week with 97 percent success rate.
Retired
Retired From Working
2020.11 - 2022.05
- Retired due to Covid pandemic
- Returned to school to complete Bachelor's of Science Degree.
Technical Support Specialist
Comcast
1999.09 - 2020.11
- Provided high-level technical support by resolving inquiries by phone, e-mail, and web consistent with department and team service levels and goals.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Troubleshoot video, internet, telephony, and signal issues to mitigate loopholes.
- Facilitated in resolving coding, billing, and other operational issues for Northeast client portfolio.
- Handled 1,000 plus technical calls monthly, while consistently exceeding customer satisfaction goals.
Installed Sales Coordinator-Flooring
Home Depot
1995.07 - 1999.09
- Coordinated installation reviews and completion of related paperwork.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Operated and served as subject matter expert on in store order management system.
- Point person for all flooring installation complaints and site visits.
- Prepared materials and staged items for installer pickup.
- Oversaw 99% installation completion rate with no rework needed.
Paint Department Manager
Hechinger's Home Improvement
1994.02 - 1995.07
- Oversaw 8-person department that generated over $2 million in sales with 40% Gross Profit.
- Established team priorities, maintained schedules, and oversaw assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Store Manager
Sherwin Williams Co.
1990.01 - 1994.02
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training, and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased sales by 300% in a 4 year period in the commercial paint business segment.
Education
Bachelor of Science - General Studies
University of Maryland Global Campus
Adelphi, MD05.2024
Skills
- Performance Improvement
- Verbal and Written Communication
- Troubleshooting and Diagnosing
- Issue Research
- Organizational Skills
- Analytical and Methodical
- Technical Support
- Document and File Management
- Attention to Detail
- Microsoft Office Suite
Timeline
Frozen Department Overnight Stocker
Klein's Shoprite Supermarkets
2022.08 - Current
Student Support Coordinator
Staffmark Employment Agency
2022.05 - 2022.09
Retired
Retired From Working
2020.11 - 2022.05
Technical Support Specialist
Comcast
1999.09 - 2020.11
Installed Sales Coordinator-Flooring
Home Depot
1995.07 - 1999.09
Paint Department Manager
Hechinger's Home Improvement
1994.02 - 1995.07
Store Manager
Sherwin Williams Co.
1990.01 - 1994.02
Bachelor of Science - General Studies
University of Maryland Global Campus
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