Jeffrey Coe

• Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Field customer complaints and queries, fast-tracking for problem resolution.
• Assist customers with making payments or establishing payment plans to bring accounts current.
• Prepare and evaluated CRM reports to identify problems and areas for improvement.
• Participate as Team Member in collaboration with Project Management.

· Communicated with clients via phone, email and chat

· Coordinated customer orders with off-site distribution site and third

party vendors such as Amazon

· Upsold existing orders

· Monitored customer pricing and discounts

· Arranged credits, return authorizations and call tags

· Managed hospital accounts within the Advocate Healthcare System

including the branch’s’ largest client.

· Processed customer orders

· Conducted ongoing product usage analysis

· Created and provided back order reports

· Generated necessary documents for manufacturer’s recalls