Jeffrey Coia
Outside System/Construction Plant Tech. IBEW
Lake Villa,IL
Summary
Experienced tech with over 33years of experience in outside Plant work. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking Road Maintenance position. Offering excellent communication and good judgment.
Overview
36
36
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Customer Systems Technician/Outside Plant Technician
ATT
Lake Villa, IL
02.1989 - Current
- Troubleshot and corrected malfunctions using specialized test and diagnostic equipment.
- Helped streamline repair processes and update procedures for support action consistency.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Interpreted basic technical drawings, diagrams and schematics.
Residential Carpenter
John Maki Construction
Antioch, IL
01.1987 - 02.1989
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Planned projects by identifying necessary equipment, tools and required assistance.
Education
High School Diploma -
Antioch High School
Antioch, IL 08.1979 - 06.1982
Skills
Customer service expert
undefinedCertification
Flagger Training
Avid outdoorsman. Especially fresh water fishing
I enjoy the outdoors. I’ve become a bird,squirrel,mouse & plant expert from dealing with all of these over my career at att. I compete in bass tournaments over the summer months and fun fish with family & friends all year.
Timeline
CDL Drivers license
04-2022
Flagger Training
02-2022
Class C Drivers license
04-2019
Illinois Firefighter 3
12-1995
Customer Systems Technician/Outside Plant Technician
ATT
02.1989 - Current
Residential Carpenter
John Maki Construction
01.1987 - 02.1989
High School Diploma -
Antioch High School
08.1979 - 06.1982
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