Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Jeffrey Cole

Leander,TX

Summary

Luxury-focused sales professional with proven success in high-end jewelry and timepiece clienteling. Collaborative leader cultivating trust with discerning clientele, turning one-time buyers into lifelong patrons. Strong background in custom consultations, visual merchandising, conflict resolution, and team leadership. Proficient communicator with technical and creative skills in writing, illustration, AutoCAD: CounterSketch and RHINO.

Overview

18
18
years of professional experience

Work History

Timepiece Manager

Signet Jewelers – Jared The Galleria of Jewelry
07.2012 - Current
  • Provide personalized consultations for luxury Swiss timepieces and custom jewelry
  • Build deep rapport with a loyal, high-value customer base using empathy and persuasive communication
  • Train and coach associates on technical product knowledge and sales strategy
  • Resolve client concerns diplomatically, ensuring satisfaction and brand loyalty
  • Leverage storytelling and visuals to elevate the in-store luxury experience
  • Led team to exceed sales targets: for example, in 2018 as TAG Heuer Ambassador I led the team to reach Gold Level with the increase of 21% in annual sales
  • Maximized trunk show attendance and sales by using rapport built with clients with LeVian, Bremont, and TAG Heuer setting new heights in pieces sold and dollar amounts

Sales Manager

Crescent House Furniture
02.2016 - 08.2016
  • Directed team hiring, training, performance reviews, and coaching
  • Oversaw interior design coordination and custom product solutions
  • Implemented sales tracking, staff development plans, and goal setting
  • Maintained strong relationships with repeat clientele through curated service

Educational Associate (Special Education)

Pflugerville ISD – Hendrickson High School
08.2009 - 06.2012
  • Managed classroom behavior and academic instruction for medically fragile students
  • Coordinated student data for federal healthcare funding
  • Developed structured, supportive learning environments

Sales Representative / Team Lead

The Jewelry Channel / Liquidation Channel
04.2007 - 09.2009
  • Created “Personal Shopper” program increasing client revenue streams
  • Recognized as “Gem of the Quarter” for exceptional client rapport and sales
  • Sold over $1M+ annually in jewelry with minimal commission base

Education

B.A. - Interdisciplinary Studies, Journalism Illustration, Minor: English

Texas State University
05.2006

Skills

  • Sales Strategy
  • Custom Jewelry Design
  • Luxury Client Experience
  • Clienteling
  • Technical Product Knowledge
  • Visual Merchandising
  • Conflict Resolution
  • Communication

Awards

TAG Heuer Ambassador – Gold Level (2017): Increased annual TAG Heuer sales volume by 21% year-over-year, achieving the highest level in the TAG Heuer Ambassador Incentive Program., President’s Club Top 100 (2015-current): Recognized among the top 100 performers at Signet/Jared., Gem of the Quarter – Winter 2007–08: Awarded by The Jewelry Channel for outstanding performance., 1st Place, Illustration – Texas Intercollegiate Press Association (2006): Recognized for excellence in illustration at a statewide collegiate competition.

Timeline

Sales Manager

Crescent House Furniture
02.2016 - 08.2016

Timepiece Manager

Signet Jewelers – Jared The Galleria of Jewelry
07.2012 - Current

Educational Associate (Special Education)

Pflugerville ISD – Hendrickson High School
08.2009 - 06.2012

Sales Representative / Team Lead

The Jewelry Channel / Liquidation Channel
04.2007 - 09.2009

B.A. - Interdisciplinary Studies, Journalism Illustration, Minor: English

Texas State University

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