Jeffrey Coleman
Casa Grande,AZ
Summary
logistics with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials.
Safety-focused Motor Vehicle Operator committed to on-time transport and delivery of goods and personnel. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DTC Agent
United Healthcare
Phoenix, AZ
01.2020 - Current
- Developed and implemented sales strategies to increase Medicare enrollment.
- Conducted extensive market research to identify potential customers.
- Provided product information and answered questions about Medicare services.
- Maintained accurate records of sales activities and customer interactions.
- Assisted customers with selecting appropriate plans based on their needs.
- Followed up with clients regularly to ensure satisfaction and address any issues.
- Resolved customer complaints quickly and professionally.
Non Emergency Medical Transportation
MedStar Transportation
Casa Grande, AZ
02.2018 - 02.2019
- Assisted in the transportation of patients to and from medical appointments.
- Provided safe, timely and reliable non-emergency medical transportation services.
- Maintained a clean vehicle interior and exterior at all times.
- Ensured that proper safety protocols were followed while transporting clients in wheelchairs or strhers.
- Responded promptly to calls for service from dispatch center personnel.
- Operated a variety of vehicles including vans, buses and wheelchair accessible vehicles.
- Performed pre-trip inspections before each shift.
- Maintained accurate records of mileage driven per day, week, month as well as any maintenance issues with assigned vehicle.
- Checked gas levels daily along with tire pressure and fluid levels before beginning shifts.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Logged deliveries, drop-off times and special conditions in [Type] system.
Sales Associate/ Unloader
Wal Mart
Casa Grande, AZ
03.2013 - 09.2018
- Listened to customer needs and preferences to provide accurate advice.
- Completed purchases with cash, credit and debit payment methods.
- Worked flexible schedule to accommodate changing customer levels.
- Maintained product, service and company policy knowledge to serve as a resource to both coworkers and customers.
- Explained information about the quality, value and style of products to Influence customer buying decisions.
- Operated a cash register to process cash, check and credit card transactions.
- Computed sales prices, totaled purchases, and processed payments.
Education
High School Diploma -
New Albany High School
2010
Skills
- Teamwork
- Retail sales
- Customer assistance
- Interpersonal communication
- Payment processing
- Perfect attendance record
- Time management
- Excellent time management
- Excellent multi-tasker
- Cash handling accuracy
- Strong communication skills
- Customer Service And Care
- Ensuring Customer Satisfaction
Certification
Newly Licensed in Health and Life Insurance.
Timeline
DTC Agent
United Healthcare
01.2020 - Current
Non Emergency Medical Transportation
MedStar Transportation
02.2018 - 02.2019
Sales Associate/ Unloader
Wal Mart
03.2013 - 09.2018
High School Diploma -
New Albany High School