Jeffrey Cottrell
Washington
Summary
Dynamic Safe and Vault Technician at Turn 10 Wholesale Service, recognized for enhancing operational efficiency through complex repairs and preventive maintenance. Leveraged strong troubleshooting skills and attention to detail to minimize system downtimes, while fostering customer satisfaction with prompt support and effective communication. Committed to continuous improvement and safety excellence.
Overview
5
5
years of professional experience
Work History
Safe and Vault Technician
Turn 10 Wholesale Service
05.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
Shipping Coordinator
Turn 10 Wholesale Service
05.2023 - Current
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization.
- Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Handled day-to-day shipping and receiving overseeing more than 25 packages per day.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
DPS (Direct Support Specialist)
JCDC
02.2021 - 05.2023
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Supported families in understanding their loved ones'' abilities and needs, providing resources for additional assistance when required.
- Actively listened to clients'' concerns and input regarding their care plans, incorporating feedback into service modifications when appropriate.
- Utilized effective time management skills to balance competing priorities and ensure all clients received consistent, high-quality support.
- Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
- Enhanced quality of life for clients through the implementation of engaging activities and social interactions.
- Facilitated community integration for clients by accompanying them to various events and outings, fostering social connections.
- Coordinated transportation arrangements for clients both independently or utilizing agency-provided vehicles as needed for appointments or outings.
- Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
- Improved client satisfaction by providing personalized care and support tailored to individual needs.
- Effectively communicated with clients using various methods including verbal prompts, visual cues, or assistive technology devices as needed.
- Increased client safety through continuous assessment of potential risks within the home environment and implementing preventative measures accordingly.
- Assisted with daily living activities such as meal preparation, personal hygiene, and housekeeping tasks, promoting self-sufficiency when possible.
- Served as an advocate for clients during interactions with external providers or agencies ensuring fair treatment and access to necessary resources or accommodations.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Guided patients to restroom to support bladder and bowel relief requirements.
Education
High School Diploma -
Parkersburg South High School
Parkersburg, WV06-2014
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Equipment maintenance
- Work Planning and Prioritization
- Customer interaction
- Performance improvement
- Equipment calibration
- Complex Repairs
- Critical thinking
Timeline
Safe and Vault Technician
Turn 10 Wholesale Service
05.2023 - Current
Shipping Coordinator
Turn 10 Wholesale Service
05.2023 - Current
DPS (Direct Support Specialist)
JCDC
02.2021 - 05.2023
High School Diploma -
Parkersburg South High School
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