Jeffrey Coursey
Auburn,KY
Summary
Results-driven IT professional with an Associate of Applied Science in Computer and Information Technologies, and hands-on experience in networking, systems administration, cybersecurity fundamentals, and HMI/SCADA operations in high-availability environments. Skilled in troubleshooting hardware/software, configuring networks, and ensuring secure, efficient IT, and operational systems. Proven leadership as a Shift Team Lead, coordinating cross-functional teams, supporting IT/engineering integration, and implementing process improvements to maximize system uptime and security. Actively pursuing opportunities in IT support, network administration, and cybersecurity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Coordinator (Shift Team Lead)
Novelis
Guthrie, USA
01.2025 - Current
- Supervise a team of casting technicians across 12-hour shifts, coordinating operations of continuous casting lines.
- Manage HMI/SCADA systems to monitor furnace performance and ensure adherence to safety and quality standards.
- Develop shift schedules, assign tasks, and mentor operators to build a high-performing team.
- Conduct system performance audits and implement process improvements to increase uptime and product quality.
- Collaborate with engineering and IT teams on maintenance activities and system upgrades.
Industrial Process Technician (Casting Operations)
Novelis
Guthrie, USA
07.2024 - 01.2025
- Operated and monitored HMI-based shredding and casting systems to process aluminum scrap and produce ingots.
- Performed routine system checks, logged performance data, and reported anomalies to maintenance teams.
- Utilized handheld scanners and inventory management systems to maintain real-time accuracy of production data.
- Assisted in troubleshooting mechanical and electrical issues, following safety and operational procedures.
- Supported process improvement initiatives in collaboration with cross-functional teams.
Warehouse & Inventory Systems Specialist
Valor Oils
Bowling Green, USA
01.2023 - 12.2023
- Executed daily audits of inventory systems to ensure data accuracy and integrity across all product lines.
- Operated logistics software and scanning equipment to fulfill orders with precision and efficiency.
- Generated reports to identify inventory discrepancies and support process improvements.
- Coordinated inbound and outbound shipments, ensuring timely deliveries and accurate system documentation.
Sales Representative
Cricket Wireless
Russellville, Kentucky
01.2021 - 12.2021
- Provided technical support for customers using the company's products or services.
- Troubleshot software and hardware problems on a variety of mobile devices.
- Educated customers about available services and warranties associated with their devices.
- Provided technical advice to customers regarding device maintenance and usage.
- Identified opportunities for cross-selling additional products and services.
Education
Associate of Applied Science - Computer & Information Technologies
Southcentral Kentucky Community & Technical College
Bowling Green, KY05.2025
Skills
- TCP/IP
- Routing
- Switches
- Windows and Linux configuration
- User management
- System monitoring
- Security best practices
- HMI/SCADA interfaces
- Hardware and software troubleshooting
- Inventory systems
- Microsoft Office Suite
- Data logging
- Performance monitoring
- Process analysis
- Team supervision
- Scheduling
- Training & mentoring
- Cross-department collaboration
- Software troubleshooting
- Network security
Certification
- Information Security Specialist
- Cisco Networking
- Cisco Networking Enhanced
- CIC Fundamentals
- CompTIA A+
- CompTIA Security+
Timeline
Operations Coordinator (Shift Team Lead)
Novelis
01.2025 - Current
Industrial Process Technician (Casting Operations)
Novelis
07.2024 - 01.2025
Warehouse & Inventory Systems Specialist
Valor Oils
01.2023 - 12.2023
Sales Representative
Cricket Wireless
01.2021 - 12.2021
Associate of Applied Science - Computer & Information Technologies
Southcentral Kentucky Community & Technical College
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