Jeffrey Cowan
Shreveport,LA
Summary
Dynamic logistics professional with extensive experience in transportation management and employee supervision. Recognized for fostering strong customer relationships while ensuring compliance with safety and regulatory standards, leading to improved service delivery and operational reliability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Logistics Manager
Ryder Systems, Inc
Shreveport, LA
05.2021 - Current
- Lead daily logistics and transportation operations while ensuring customer service, safety, and profitability objectives are achieved.
- Manage fleet utilization, driver scheduling, route planning, and DOT Hours of Service compliance.
- Monitor operating costs and financial performance while supporting annual budgets and forecasting.
- Develop and implement operational improvements that increase efficiency and customer satisfaction.
- Maintain compliance with OSHA, DOT, and company safety standards while promoting a culture of safety.
- Build strong customer relationships and resolve operational challenges through proactive communication.
Driver Manager
Quality Carriers
Bossier City, LA
08.2017 - 05.2021
- Oversaw daily operations of driver scheduling and route planning to optimize efficiency.
- Managed driver performance evaluations, fostering accountability and skill development.
- Implemented safety protocols and compliance measures, enhancing operational reliability.
- Developed training programs for new drivers, improving onboarding process and retention rates.
- Coordinated communication between drivers and clients, resolving issues promptly to maintain service quality.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
Terminal Operations Manager
Dupre Logistics LLC
Bossier City, LA
12.2014 - 08.2017
- Directed terminal operations to optimize workflow efficiency and improve service delivery.
- Implemented safety protocols, ensuring compliance with industry regulations and enhancing employee safety.
- Managed logistics coordination, facilitating timely dispatch of shipments and reducing delays.
- Developed training programs for staff, improving operational knowledge and performance consistency.
- Managed budgets, schedules, and personnel assignments to maintain cost-effective terminal operations.
- Mentored staff members in best practices for terminal management, fostering professional development and career growth opportunities.
- Ensured compliance with all applicable laws, regulations, industry standards related to terminal operations.
Fleet Operations Manager
Tango Transport, Inc.
Shreveport, LA
04.2008 - 12.2014
- Managed large-scale transportation operations supporting more than 800 company drivers, 50 owner-operators, 40 dispatchers, and 8 yard drivers.
- Oversaw dispatch operations, fleet utilization, driver scheduling, and regulatory compliance.
- Directed safety initiatives including Hours of Service monitoring, DVIR audits, DOT inspections, and HAZMAT compliance
- Managed budgets, payroll, invoicing, purchasing, and financial reporting.
- Led operational improvements involving route optimization, trailer utilization, backhaul planning, and fleet efficiency.
Education
No Degree - Business Administration And Management
Northwestern State University of Louisiana
Natchitoches, LASkills
- Logistics management
- Budget planning
- Fleet dispatch
- Employee supervision
- Transportation management
- Distribution management
- Team management
- Operational management
Certification
- Smith Systems Certified Driver Trainer
- Forklift Certified
- Louisiana Notary Public
Timeline
Logistics Manager
Ryder Systems, Inc
05.2021 - Current
Driver Manager
Quality Carriers
08.2017 - 05.2021
Terminal Operations Manager
Dupre Logistics LLC
12.2014 - 08.2017
Fleet Operations Manager
Tango Transport, Inc.
04.2008 - 12.2014
No Degree - Business Administration And Management
Northwestern State University of Louisiana