Jeffrey Cranston
Seattle,WA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Proven leadership and mentoring skills.
Overview
24
24
years of professional experience
Work History
Senior Customer Service Representative
T&A Supply
Kent, WA
03.2015 - Current
- Responsible for department in the absence of supervisor.
- Responded promptly to inquiries from customers about products or services.
- Provided technical support to customers via phone and email.
- Conducted customer service training for new hires.
- Managed incoming calls from customers while providing exceptional service.
- Collaborated with other departments such as Sales, Purchasing, Marketing, and Local Branches.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Provided product information and answered questions regarding features pricing and technical support.
- Followed up with customers after purchases to ensure ETA's and satisfaction.
- Educated customers about products, pricing and policies to address and resolve issues.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Handled customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Assisted other team members in resolving issues and adhering to company policies.
Inside Sales /Purchasing Agent
Columbia Electric Supply
Moses Lake, WA
05.2013 - 12.2014
- Received and responded to customer inquiries in a timely manner.
- Managed customer accounts by tracking order status and resolving any issues that arose.
- Updated inventory records with purchase orders, invoices, and other transactions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Maintained inventory levels on stocked products and placed purchase orders for special items.
Project Manager
Reeley Construction
Seattle, WA
03.2012 - 04.2013
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Provided guidance to team members regarding tasks assigned to them.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Procurement Agent
Boeing
SeaTac, WA
12.2000 - 04.2011
- Acted as an authorized agent of the Boeing Company with the responsibility to commit company resources through contracts and agreements for the procurement of goods and services.
- Identified areas where improvements can be made in processes, procedures and systems related to procurement activities.
- Maintained accurate records of purchases, pricing, and other important data.
- Coordinated with internal teams to ensure that all purchasing requirements are met in a timely fashion.
- Conducted research to identify new sources of supply and determine potential cost savings opportunities.
Customer Service Lead /Senior Purchasing Agent
E.B. Bradley Co.
Seattle, WA
1993 - 2001
- Customer service lead for 3 years.
- Monitored staff performance to ensure customer satisfaction
- Developed policies and procedures related to customer service operations.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained inventory levels on various product lines.
- Coordinated logistics activities such as product storage, transportation arrangements between suppliers, vendors and customers, clients.
- Resolved vendor or contractor grievances related to the purchase order process.
Education
Business Economics
Highline Community College
DesMoines, WAPrincipals of Marketing
Highline Community College
Des Moines, WABusiness Math
Highline Community College
Des Moines, WASkills
- Customer Relationship Building
- Relationship Building
- Attention to Detail
- Lead Qualification
- Superior organizational skills
- Driven
- Dependable
- Organized and meticulous
- Clear and articulate phone manner
- Product Knowledge
- Able to handle tough situations with both team members and customers
Timeline
Senior Customer Service Representative
T&A Supply
03.2015 - Current
Inside Sales /Purchasing Agent
Columbia Electric Supply
05.2013 - 12.2014
Project Manager
Reeley Construction
03.2012 - 04.2013
Procurement Agent
Boeing
12.2000 - 04.2011
Customer Service Lead /Senior Purchasing Agent
E.B. Bradley Co.
1993 - 2001
Business Economics
Highline Community College
Principals of Marketing
Highline Community College
Business Math
Highline Community College
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