Jeffrey Crockett
Milford,OH
Summary
Dedicated construction professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner
TRI-STATE EXTERIORS
06.2018 - Current
- Successfully launched and grew small construction business handling all aspects of daily operations from lead generation to contract completion
- Responsible for all sales and marketing, lead generation, contract negotiations and pricing, material sourcing and subcontractor scheduling
- Oversaw all aspects of project completion from contract signing, through production and to final inspection and contract payment
- Maintained all necessary vendor and subcontractor relationships as well as all necessary licensing, certifications and insurance
- Grew business to service both residential and commercial clients with roofing, siding, window & door, gutter, deck, concrete work, room additions and other construction needs
- Managed day-to-day business operations.
Cincinnati Branch Manager
COCHRAN EXTERIORS
01.2016 - 05.2018
- Responsible for successfully launching and growing Cochran's Cincinnati branch
- Responsible for all staffing, sales, vendor and subcontractor relationships
- Oversaw all aspects of the residential sales market and introduced commercial sales to the company through the Cincinnati market, later helping launch Cochran's Indianapolis commercial division
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Sales
PLATINUM INSULATION & EXTERIORS
03.2011 - 05.2016
- Responsible for meeting/exceeding sales goals for multiple residential home improvement measures including roofing, insulation, siding, gutters, gutter protection
- Led company in sales 2013, 2014 & 2015
- Top salesperson29 of 38 months
- Acquired Building Performance Institute (BPI) Building Analyst Certification as well as GAF Certifications necessary for GAF Master Elite Certification
- Responsible for all stages of sales cycle from inspection to contract signing
- Reported directly to Owner
- Boosted sales performance by developing and implementing effective direct sales strategies.
- Increased sales by developing and implementing effective sales strategies tailored to customer needs.
National Mortgage Loan Officer
FIFTH THIRD BANK
08.2009 - 03.2011
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Senior Vice President of Operations
ALLIANCE MORTGAGE GROUP
03.2003 - 06.2008
- Demonstrated sales and operations capacity, which warranted promotion from Mortgage Broker to Senior VP with only 8 months mortgage experience
- Commissioned to revitalize struggling branch, resulting in verifiable monthly success in revenue, profit and business growth exceeding 250% over an 18-month span
- Responsible for staff of 21 sales executives, 12 telemarketers, 3 processors, sales manager, telemarketing manager and administrative assistant
- Met or exceeded all budgetary obligations necessary to maintain operational profit
- Led by example as the top sales executive for my branch 3 separate months
- Reported directly to CEO
- Recognitions: President’s Club Award (Mason – August,2003) Top Producer (Mason – August,2003) Top Producer (Dayton – February,2004) Top Producer (Dayton – June,2004) Top Producer (Dayton – September,2004) Manager of the Month (February,2004) Manager of the Month (June,2004)
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Help Desk Manager / Enterprise Account Manager
MVD COMMUNICATIONS
02.2007 - 04.2008
- Responsible for managing all internal operations for MVD’s corporate headquarters in Cincinnati as well as sustained sales and revenue growth within their enterprise account vertical
- Directly managed the following departments: Customer Service, Help Desk, Call Center (inbound & outbound), RMATS (Remote Maintenance & Technical Support), Project Management, Dispatch, TUT (Specialized Support Group) and MVD’s National Deployment Center located in Omaha, NE
- Additionally responsible for $100K monthly revenue quota within the Enterprise Account Vertical serving MVD’s large named accounts, focusing on business-to-business telecommunications product and service sales
- Product offerings included Avaya, Mitel, Intertel and Siemens as well as multiple networking vendors, carrier services, maintenance and managed services
- Recognitions: Employee of the Month (March,2007)
- Reason for Leaving: Company downsizing
Product Account Sales Manager
ENTEX INFORMATION SYSTEMS / COMPUCOM SYSTEMS, INC.
02.1999 - 03.2003
- Responsible for all IT business-to-business solutions product and service sales, sales support and customer service for21 accounts in the Northern California region
- Managed forecasting, procurement, fulfillment and pricing for $4-5 million monthly
- Maintained and grew existing accounts while continually striving to identify new opportunities in coordination with an area sales team
- Personally responsible for building and maintaining $3 million of new monthly business in a10 month span utilizing phone and e-business communication methods
- Established, maintained and developed relations with new accounts as well as various vendors and manufacturers
- Identified customer needs in order to target best solution package using a consultative approach to both product and service sales
- Recognitions: Team Lead Position (Northwest Region – July,2000) Pilot Program Lead (Net New Business Program – October,2001)
- Reason for Leaving: Company closed Mason office
Assistant Front Office Manager
VERNON MANOR HOTEL
08.1997 - 02.1999
- Responsible for all areas of guest services including, but not limited to, front desk, reservations, bell stand, valet and shuttle service
- Control all aspects of front office operations including interviewing, hiring, evaluations and disciplinary actions
- Routinely act as Manager-On-Duty to oversee all aspects of business operations and customer service
- Reason for Leaving: Opportunity with Entex
Education
Aviation Business Administration
EMBRY-RIDDLE AERONAUTICAL UNIVERSITY
Daytona Beach, FL01.1997
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business planning
- Project estimating
- Staff management
- Team oversight
- Contract management
Community Service
Member of the Cincinnati Chamber of Commerce (2005-present), National Republican Congressional Committee Business Advisory Council Honorary State Chairman (Ohio), Ronald Reagan Republican Gold Medal Award Winner (2004), Active volunteer for Habitat for Humanity (1998-1999), President of ERAU Student Alumni Association (1995-1996), Student Volunteer for ERAU Alumni Relations and Industry Relations Departments (1995-1997), Active volunteer for Halifax Urban Ministries, Inc. (1996-1997)
PRIOR EXPERIENCE
- Functional performance and leadership positions in sales and operations organizations (Kentucky and Ohio).
- Holiday Inn / Drawbridge Estates / United Protective Services / United Parcel Service
Certification
- OSHA 10-Hour Construction Safety and Health - Occupational Safety and Health Administration.
- Building Performance Institute (BPI) Certification
- Professional in Energy Efficient Buildings, Foundations Level – Building Performance Institute, Inc.
- GAF Master Elite® Roofer Certification - GAF Materials Corporation.
- Owens Corning Preferred Contractor Program - Owens Corning.
- ProCertified Built-Up Roofing Systems Installer - National Roofing Contractors Association (NRCA).
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Owner
TRI-STATE EXTERIORS
06.2018 - Current
Cincinnati Branch Manager
COCHRAN EXTERIORS
01.2016 - 05.2018
Sales
PLATINUM INSULATION & EXTERIORS
03.2011 - 05.2016
National Mortgage Loan Officer
FIFTH THIRD BANK
08.2009 - 03.2011
Help Desk Manager / Enterprise Account Manager
MVD COMMUNICATIONS
02.2007 - 04.2008
Senior Vice President of Operations
ALLIANCE MORTGAGE GROUP
03.2003 - 06.2008
Product Account Sales Manager
ENTEX INFORMATION SYSTEMS / COMPUCOM SYSTEMS, INC.
02.1999 - 03.2003
Assistant Front Office Manager
VERNON MANOR HOTEL
08.1997 - 02.1999
- OSHA 10-Hour Construction Safety and Health - Occupational Safety and Health Administration.
- Building Performance Institute (BPI) Certification
- Professional in Energy Efficient Buildings, Foundations Level – Building Performance Institute, Inc.
- GAF Master Elite® Roofer Certification - GAF Materials Corporation.
- Owens Corning Preferred Contractor Program - Owens Corning.
- ProCertified Built-Up Roofing Systems Installer - National Roofing Contractors Association (NRCA).
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Aviation Business Administration
EMBRY-RIDDLE AERONAUTICAL UNIVERSITY
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