Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Cuadra

Inglewood,CA

Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of [Product or Service] sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotiations. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Overview

28
28
years of professional experience

Work History

Architectural Sales Account Executive

Walker Zanger
09.2006 - Current
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Identified sales growth opportunities by networking and building relationships with potential advertisers.
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
  • Contributed long-term sales strategy ideas to team to promote continuing business success.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Achieved sales among top 10% of salespeople in company for 17 years.
  • Recorded and maintained sales prospect and sales data within customer relationship management system.

Sales Consultant

Mission Tile West
09.2004 - 09.2006
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.

Sales Representative

Ceramic Tile Center
07.1998 - 09.2004
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.

Customer Service Representative

Dal Tile
07.1994 - 02.1998
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

Associate of Arts - Certified in The Study of Ceramics

Ceramic Tile Institute
Culver City, CA
06.2002

Skills

  • Sales Initiatives
  • Providing Feedback
  • Customer Preferences
  • Store Displays
  • Brand Promotion
  • Client Relationship Management

Timeline

Architectural Sales Account Executive

Walker Zanger
09.2006 - Current

Sales Consultant

Mission Tile West
09.2004 - 09.2006

Sales Representative

Ceramic Tile Center
07.1998 - 09.2004

Customer Service Representative

Dal Tile
07.1994 - 02.1998

Associate of Arts - Certified in The Study of Ceramics

Ceramic Tile Institute

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Jeffrey Cuadra