Jeffrey Dahl
Spring Hill,United States
Summary
Highly driven, self-motivated Senior IT Project Manager and leader with vast experience achieving result-oriented goals. Offers a unique combination of sales, management, and IT experience. Creates professional relationships and exceeds predetermined objectives using Agile Methodologies and/or Traditional Project Management (PMI).
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Agile Project Manager
Cigna Healthcare
11.2015 - 03.2024
- Used Rally or JIRA Software to track, manage and report work effort status to senior management
- Created Team Working Agreements stored on teams SharePoint
- Decomposed all work into Program, Features and Stories
- Managed all Agile ceremonies including Daily Stand Ups, Sprint Planning, Sprint Backlog Refinement, Program Increment Planning, and Retrospectives
- Implemented 'Continuous' PI planning (Feature level)
- Future work at Feature level is always in a planning state for next PI and beyond
- This planning was performed weekly in one on ones with each team member
- Implemented Percent Confidence ratings for Feature completion
- This enabled us to gauge Feature owner sentiment of completing work on time and alerted team to any risks or impediments that needed to be mitigated
- Continuous Planning and Percent Confidence implementation resulted in a 90% + Feature completion rate.
Sr Project Manager - Service Portfolio/Financial M
Cigna Healthcare
06.2021 - 03.2024
- Service Portfolio and Financial Management Team is responsible for building 'Source of Truth' for documentation of all Service Owners to their related Services and Offerings
- This documentation was used for Financial Management of services and offerings by developing Cost Models that reflected Cost per Unit for accurate budget forecasting
- Managed work of this team with CSM Methodologies using JIRA Software.
Sr Project Manager - Network Visibility Monitoring
Cigna Healthcare
06.2021 - 06.2021
- Network Visibility and Monitoring team is responsible for implementation of Visibility and Monitoring tools across enterprise applications
- Managed work efforts of this team using Kanban and Agile methodologies with JIRA software.
Senior Agile Project Manager - Security Analytics
Cigna Healthcare
06.2020 - 06.2021
- Scrum Master for three teams within Security Analytics, two offshore and one domestic
- Teams implemented various synthetic (Bots) tools across enterprise applications to provide proactive network security functions
- Functions included detecting, monitoring, and analyzing security availability events
- Tracked and managed work using Kanban and Rally Agile Software
Senior Delivery Project Manager - Evicore Transition to Cigna SNOW
12.2019 - 06.2020
- Responsible for the successful migration of Evicore Health Services to the Cigna HealthCare Service Now Platform
- Worked with Senior IT management stakeholders and engineers from both companies to coordinate the cut over of Evicore legacy Service Now to Cigna Service Now
- This project involved Intake ticketing, triage of tickets, dashboards and reporting, CI management within each of the process groups using traditional project management (waterfall).
Senior Project Manager - Cigna HealthSpring Infrastructure
10.2015 - 12.2019
- Senior Project Manager responsible for managing and prioritizing infrastructure requests that support business decisions in partnership with Wintel, SAN and Desktop support teams
- Effectively captured, monitor and manage risks, issues and, dependencies associated with the project(s)
- Motivated, mentored, and encouraged project team members to utilize themselves to their full potential and take accountability for their assigned work
- Created and maintained strong working relationships with business owners and colleagues
- Developed and managed project plans in accordance with best practices to ensure proper use of project management tools and project documentation
- Resolved issues and mitigated risks in a timely manner with sense of urgency
- Communicated initiative status regularly at appropriate level of detail for intended audience(s), including leadership
- Responsible for all hardware and contract renewal purchasing
- Created a Server Request Intake process that ensured correct server builds and provided accurate budget forecasting.
Senior Implementations Project Manager
HealthStream Inc.
11.2014 - 11.2015
- Responsible for up to fifteen different active SaaS Healthcare Implementation projects at a time, including two of HealthStream's largest strategic accounts, HCA and LifePoint
- Implemented products Training, Learning Management Systems and Talent Management Systems
- Closely followed Project Management Professional (PMP) Methodology utilizing the following: Project Charters, project plans, defined scope and budget, created Work Breakdown Structures, held Kick Off Meetings, allocated resources, drove work to key milestones, utilized Risk Registers and RACI diagrams, held project retrospectives after formally closing the projects.
Project Manager
Community Health Systems
11.2013 - 09.2014
- Organized and facilitated the Active Directory (AD) Migration and Infrastructure Deployment Projects simultaneously for Porter Memorial Hospital and 12 offsite locations
- Managed a large-scale hardware deployment of over 3000 PC's and tablets as well as over 1000 printers, monitors and scanners in order to meet CHS standards and Meaningful use, EHR, (Electronic Health Record) efforts
- Responsible for up to 30 contract engineers throughout the migration
- Developed and maintained professional relationships with hospital personnel, including CIO, IS Manager, local IS team, physicians, nurses, and key administrators
- Held regular 'stand-up' meetings with local IS team to mitigate risk and maintain open lines of communication
- Led a cross-functional team of 30 Desktop, Server, and Network Engineers
- Worked daily as site liaison with the Corporate Management on developing deployment schedules and limiting risk on deliverables
- Responsible for the '7/24' Disaster Recovery machine builds and deployment projects
- Coordinated the back up of all hospital personnel work information onto safe drives for post migration access
- Managed emergency 'Go-Live' requests for technical support through the use of software such as Method M and Remedy
- Responsible for $1.5M in hardware inventory and approximately $3M in labor.
Education
Bachelor of Arts - Communication
Bowling Green State University
Bowling Green, OHSkills
- Agile Project Management
- Learning Management Systems
- Triage
- Disaster Recovery
- Management Systems
- Storage Area Network (SAN)
- Project Management
- Analytics
- Community Health
- Personal Communications Service (PCS) Systems
- Health Systems
- Source (Game Engine)
- Scrum (Software Development)
- Active Directory
- Sprint Planning
- Accountability
- Refinement
- Communications
- Network Security
- JIRA
- Problem Solving
- Agile Software Development
- Financial Management
- Milestones (Project Management)
- Planning
- Management
- Infrastructure
- Wintel
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Strategic Planning
- Schedule Management
- Client Relations
- Customer Relations
- Stakeholder Communications
- Work flow planning
- Advanced problem solving
- Budgeting and forecasting
- Risk Management
- Scope Management
- Document Management
- Project scope
- Cross-Functional Collaboration
- Project scope analysis
- Coaching and Mentoring
- Technical understanding
- Project Closure
- Team Bonding
Certification
- Certified SAFe Scrum Master, SAFe Agile, Bloomington, MN
- ITIL Foundations Certification, Nashville, TN
Details
Spring Hill, United States, (615) 351-1350, jdahl4610@gmail.com
Personal Information
Title: Senior IT Project Manager
Hobbies and Interests
- Brazilian Jiu Jitsu - Coach and Student. 3rd degree Purple Belt
- Ice Hockey
- Bee Keeping
Training
- Leadership Breakthrough, Rapport Internation, Las Vegas, NV
- Coaching In The Game, The Friedman Group, Atlanta, GA
Hobbies
Brazillian Jiu Jitsu - Coach and Student
Ice Hockey
Bee Keeping
Timeline
Sr Project Manager - Service Portfolio/Financial M
Cigna Healthcare
06.2021 - 03.2024
Sr Project Manager - Network Visibility Monitoring
Cigna Healthcare
06.2021 - 06.2021
Senior Agile Project Manager - Security Analytics
Cigna Healthcare
06.2020 - 06.2021
Senior Delivery Project Manager - Evicore Transition to Cigna SNOW
12.2019 - 06.2020
Senior Agile Project Manager
Cigna Healthcare
11.2015 - 03.2024
Senior Project Manager - Cigna HealthSpring Infrastructure
10.2015 - 12.2019
Senior Implementations Project Manager
HealthStream Inc.
11.2014 - 11.2015
Project Manager
Community Health Systems
11.2013 - 09.2014
Bachelor of Arts - Communication
Bowling Green State University