Resourceful Operations Executive with 25 years of experience working in the collision industry. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Operations Executive
Euro Coachwork
Wayne, PA
09.2021 - 06.2022
Increased company profits through performance optimization strategies and efficiency improvements.
Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
Efficiently and effectively identified and solved all problems that impacted direction of business.
Developed operational processes to help organization adapt to market change.
Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Set clear goals to monitor targets and offered real-time input on performance and motivation.
Operations Executive
Cavallo Auto Body
Drexel Hill, PA
07.2019 - 08.2021
Increased company profits through performance optimization strategies and efficiency improvements.
Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
Efficiently and effectively identified and solved all problems that impacted direction of business.
Developed operational processes to help organization adapt to market change.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Operations Executive
3d Collision Centers
Conshohocken, PA
11.2018 - 06.2019
Increased company profits through performance optimization strategies and efficiency improvements.
Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
Efficiently and effectively identified and solved all problems that impacted direction of business.
Developed operational processes to help organization adapt to market change.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Prepared annual budgets with controls to prevent overages.
Leveraged meeting minutes to measure progress and accountability.
Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
Drove team engagement to achieve aggressive company targets.
Evaluated suppliers to maintain cost controls and improve operations.
Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Assigned delegates to manage high volume of e-mails and call transfers.
Set clear goals to monitor targets and offered real-time input on performance and motivation.
Collaborated on operational support tasks to achieve common goal.
Negotiated supplier discounts to improve bottom line.
Improved employee satisfaction rating by realigning and enforcing policies.
Oversaw projects to help goals, tasks and milestones align with organizational strategy.
Operations Manager
Caliber Collision
Glenolden, PA
06.2017 - 10.2018
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Spearheaded department training to enhance employee performance and boost employee productivity.
Vice President of Operations
Suburban Collision Specialists
Glenolden, PA
05.1996 - 06.2017
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Prepared annual budgets with controls to prevent overages.
Resolved issues and recommended actions based on production and compliance reports.
Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Identified issues with production, workforce and material sourcing and implemented successful solutions.
Identified opportunities to improve business process flows and productivity.
Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
Set clear goals to monitor targets and offered real-time input on performance and motivation.
Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
Orchestrated positive media coverage and stakeholder relations as public face of company.
Increased company profits through performance optimization strategies and efficiency improvements.
Drove short-term and advanced promotional initiatives and planning processes.
Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Oversaw hiring, adding valuable, talented professionals to strengthen management team.
Attended trade shows and client meetings, promoting brand and building rapport with prospects.
Employed optimal safety practices to reduce worksite complaints and hazards.
Established performance goals for department and outlined processes for achievement.
Drove team engagement to achieve aggressive company targets.