Jeffrey DeFrank
Mechanicsburg,PA
Summary
Highly motivated employee with desire to take on challenges. Valued teammate due to hardworking effort, willingness to help & exceptional interpersonal skills. Ability to multitask in an organized & timely manner. Skilled working under pressure & adapting to problematic situations. Physically fit motor & undeniable mindset. Committed to meeting goals & enhancing the company name.
Overview
14
14
years of professional experience
Work History
Warehouse Package Handler (Outbound Loader)
FedEx
Lewisberry, PA
01.2024 - Current
- physically handle & strategically load packages in fast paced manner onto appropriate outbound trucks
- exceptional valued teammate & leader by example (help, guide, step up with effort & intent of achieving results that meet team goals) (approachable, personable, professional communication) (attentive, observant to learn)
- acknowledge, maintain, exemplify safe work environment
Warehouse Package Handler (Outbound Loader)
UPS
Carlisle, PA
11.2023 - 01.2024
Corporate HR Coordinator (Shared Services)
Select Medical
Mechanicsburg, PA
03.2015 - 11.2023
- point contact for roughly 3,000 employees (half consist of local employees at corporate campus & central billing offices: other half primarily senior executive leadership based at hospitals & clinics)
- available & responsive in assisting, helping with day to day questions, occurrences, problems
- lone corporate onboarder with an average of 10 new hires weekly, which demanded close work relationship with recruitment team & constant interaction with department leadership, hiring manager for seamless, smooth onboarding process (continuous back & forth friendly communication with hired candidates so at ease, comfortable, prepared for start date: also provided & ensured all required pre-employment tasks were complete such as paperwork, background check, drug/health screening, licensure, etc. in accordance with company, hospital/clinic, state, government policies, regulations, laws, etc.)
- highly experienced, knowledgeable, near expert administrator within multiple systems, applications (iCIMS, Oracle, WinPak, Kronos, PreceptiveContent, etc.)
- completed & confirmed accurate employee setup within systems for appropriate available access, payroll, hierarchy structure, etc.
- welcoming & engaging new hire orientation leader at corporate campus & local CBO
- sole administrator & responsible for maintaining employee files, as well as the following additional job duties (badges, relocation, tuition assistance, offer letters/agreements, i-9/e-verify, job descriptions, evaluations, licensures, etc.)
- frequently sought out or requested for special projects, excel data reports, etc. because of broad knowledge amongst all aspects of the company & work experience within or with all departments, not limited to just HR needs
- involved & key contributor for employee recognition, service awards, scheduling company events, luncheons, holiday parties, summer internship program mentor, etc.
Business Analytic Specialist (Specialty Hospitals)
Select Medical
Mechanicsburg, PA
02.2014 - 03.2015
Patient Account Auditor (Central Billing Office)
Select Medical
Mechanicsburg, PA
09.2012 - 02.2014
Patient Account Representative (CBO)
Select Medical
Mechanicsburg, PA
09.2010 - 09.2012
- independently reviewed outstanding insurance claims to ensure accurate balances & appropriate billing
- worked assigned tasks with effort & intent of closing or resolving account balances for results to subsequently meet individual & more importantly team goals
- investigated, followed up & determined reason for all open overdue account balances, as well as contacted, explained, discussed delinquency with responsible party
- documented & linked all corresponding communication, mail, etc. to account so available for reference if unpaid
- reviewed & evaluated new accounts to confirm initial billing has been processed accurately for all parties involved
- called patients, insurance companies, attorneys regarding, requesting, inquiring updated claim status
- managed correspondence related to designated workload in a timely, effective, efficient manner
- addressed & resolved incoming clinic inquires
- provided timely notifications & updates to appropriate team or managerial staff in regards to any related or identified payor issues
- counseled patients on financial options, payment plans, etc.
- notified team leader or management when notified of specific payor, contract, plan changes or pertinent billing information
- performed other duties, special projects, etc.
- exceeded productivity expectations & goals
Customer Service Representative (CBO)
Select Medical
Mechanicsburg, PA
03.2010 - 09.2010
- professionally & courteously, provided variety of patient & insurance services through mail, telephone, email, personal contact in response to inquires
- answered, responded, forwarded, documented incoming calls in appropriate & timely manner
- comprehended insurance & patient responsibilities in relation to billing balances
- resolved patient, clinic, internal inquires
- forwarded inquires to associated patient account representative or team when unable to resolve
- received & processed patient payments correctly
- processed & linked mail to corresponding accounts
- documented all verbal & written billing communication
- assisted & supported other departments & staff members
- provided feedback to appropriate team, management or leadership when informed of changes in payers, plans, contracts or other vital billing information
- followed all HIPAA & patient confidentiality requirements
- worked mail queue, other assigned duties, special projects when not receiving inbound calls
Education
BBA - Business Administration, Management & Marketing
Lycoming College
Williamsport, PA05-2019
Timeline
Warehouse Package Handler (Outbound Loader)
FedEx
01.2024 - Current
Warehouse Package Handler (Outbound Loader)
UPS
11.2023 - 01.2024
Corporate HR Coordinator (Shared Services)
Select Medical
03.2015 - 11.2023
Business Analytic Specialist (Specialty Hospitals)
Select Medical
02.2014 - 03.2015
Patient Account Auditor (Central Billing Office)
Select Medical
09.2012 - 02.2014
Patient Account Representative (CBO)
Select Medical
09.2010 - 09.2012
Customer Service Representative (CBO)
Select Medical
03.2010 - 09.2010
BBA - Business Administration, Management & Marketing
Lycoming College