Jeffrey Dekort
Auburn,AL
Summary
Dedicated and customer-focused Manager with a passion for delivering exceptional service and exceeding customer expectations. Known for maintaining composure and a sense of humor under pressure, resulting in positive customer interactions. Demonstrated track record of providing outstanding service in diverse establishments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results, ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender
Red Clay Brewery
01.2025 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Upheld strict regulations for safe alcohol service and food safety.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Maintained impeccably clean, attractive and well-stocked bar area.
Counter Technician
American Lock and Key
10.2024 - Current
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Maintained stock and replenished workstation products.
- Warmly welcomed customers upon approaching counter and placing orders.
- Acquired product knowledge and proposed changes to current products and new product concepts.
- Re-key locks and perform basic lock cylinder servicing at the counter.
- Assemble or disassemble basic lock hardware as requested.
- Cut and duplicate keys using manual and electronic key machines.
- Verify accuracy of duplicated keys and troubleshoot if needed.
Assistant General Manager
Ithicka Hospitality Group
07.2022 - 10.2024
- Led a team of 15 personnel, overseeing daily operations and the achievement of collective goals across 10 food stalls.
- Directed multiple seasonal events, including the operation of an ice-skating rink and mini golf course, as well as the conception and delivery of holiday specialty drinks for the bar, ensuring seamless transitions and high-quality outcomes.
- Conducted daily meetings with staff and weekly meetings with the executive team, providing comprehensive updates and fostering effective communication.
- Successfully managed food hall sales ranging from $120,000 to $140,000 weekly, while controlling food costs, labor, inventory management, and employee scheduling.
- Trained new employees and supervised staff to ensure compliance with food safety procedures, quality control, and exemplary guest interactions.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Banquet Setup Supervisor
Ithicka Hospitality Group
01.2022 - 09.2024
- Oversaw the setup and breakdown of twelve distinct event spaces, ensuring all specifications are met.
- Collaborated with clients to adapt room layouts as needed, while maintaining adherence to original design diagrams.
- Efficiently transitioned multiple rooms in a single evening to prepare for successive events, demonstrating strong organizational skills and flexibility.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Interpreted instructions to schedule and set up events to client specifications.
Team Leader
Academy Sports and Outdoors
07.2021 - 01.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Mobile Transportation Officer
U.S. Army Reserves
01.2006 - 01.2014
- Deployed to Iraq from June 2009 to April 2010, providing vital transportation support in both domestic and hostile environments.
- Ensured the safe transport of personnel and critical cargo, prioritizing personal and crew safety at all times.
- Held a Secret Security Clearance, demonstrating a commitment to security protocols and operational integrity.
- Received an Honorable Discharge in 2014, reflecting a dedication to service and professionalism.
Education
High School Diploma -
Robertsdale High School
Robertsdale, AL05.2007
Skills
- Management
- Leadership
- Communication
- Safe service compliance
- Hospitality and accommodation
- Professional appearance
- Outgoing personality
- Identification verification
- Beverage supply orders
- Ordering bar supplies
- New hire training
- Suggestive selling
- Inventory
- Food preparation
- Cash register operation
- Team training and development
- Handling difficult customers
- Ordering procedures
- Cash and credit transactions
- Changing beer kegs
- Bar service preparation
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Point of sale systems
- Safe food handling procedures
- Excellent judgment
- Liquor restocking
- Bar operations management
- Bar restocking
- Health codes compliance
- Mixology
- Basic accounting
Certification
CPR certified
Timeline
Bartender
Red Clay Brewery
01.2025 - Current
Counter Technician
American Lock and Key
10.2024 - Current
Assistant General Manager
Ithicka Hospitality Group
07.2022 - 10.2024
Banquet Setup Supervisor
Ithicka Hospitality Group
01.2022 - 09.2024
Team Leader
Academy Sports and Outdoors
07.2021 - 01.2022
Mobile Transportation Officer
U.S. Army Reserves
01.2006 - 01.2014
High School Diploma -
Robertsdale High School
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