JEFFREY DEMPSEY
WILLIAMSTOWN
Summary
Experienced Director of Operations with proven track record in regional leadership and strategic planning. Successfully managed operations and led cross-functional teams to achieve organizational goals. Demonstrated expertise in driving growth and enhancing operational efficiency through effective communication and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Northeast Regional Director of Operations
IMCMV Holding Inc. Margaritaville Restaurants
01.2020 - 01.2025
- Director of restaurants and retail outlets in the Northeast and Midwest with sales volume over 40 million per year
- Increased sales and profits year over year
- Responsible for leading Director of Operations, General Managers, Managers, Chefs, and Supervisors
- Monitor and performed monthly audits of restaurants and retail stores
- Maintained Ecosure scores ove r96% at all Properties
- Analyzed financial P&L information to determine strategies and recommendations to meet and exceed financial objectives
- Championed cross-functional collaboration within the organization, resulting in better communication and more efficient project execution.
- Established strong relationships with industry stakeholders, creating a network of contacts that benefited the organization in various capacities.
Director of Operations
TGI Fridays
11.2015 - 10.2019
- Directed8-10 restaurants with sales volume of over25 million across four states
- Consistently exceeded monthly sales goals
- Monitored and performed audits of restaurants
- Promoted6 restaurant managers to General managers and one General manager to Director of operations
- Ensured that all mangers and team members held accountable to company standards
General Manager
TGI Fridays
09.2011 - 11.2015
- Promoted to higher volume restaurant within six months
- Recertified Marlton as Center of Excellence restaurant
- Plus One validated Marlton
- Trained and promoted two general managers
- Trained and promoted two kitchen managers
- Mentored new general managers
- Consistently beat prior year's earnings
- Conducted NNBS visits to give candid feedback to peers
- Responsible for overseeing region in director's absence
Managing Partner in Training
Outback Steakhouse
10.2010 - 09.2011
General Manager
Olive Garden Restaurant
04.1996 - 09.2010
- Responsible for the day to day operation of a4.6 million dollar casual theme restaurant
- Lead a team of120 team members3 managers
- Full P&L responsibility, forecasting, reporting activities, inventory control, and training of team members, managers
- Opened Center City Philadelphia restaurant under budget to record sales
- Trained and mentored managers and general managers
- Maintained total quality above96%
- Consistently beat prior year's earnings
- Serve safe certified complete knowledge of HACCP system
Education
Business Administration
Atlantic County Community College
Skills
- Leadership through clear direction
- Building high Functioning teams
- Hire and retain talent
- Extensive P&L knowledge
- Strategic planning and execution
- Safety and compliance
- Guest focused
- Sales management
- Operations management
- Staff training and development
Timeline
Northeast Regional Director of Operations
IMCMV Holding Inc. Margaritaville Restaurants
01.2020 - 01.2025
Director of Operations
TGI Fridays
11.2015 - 10.2019
General Manager
TGI Fridays
09.2011 - 11.2015
Managing Partner in Training
Outback Steakhouse
10.2010 - 09.2011
General Manager
Olive Garden Restaurant
04.1996 - 09.2010
Business Administration
Atlantic County Community College
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