Jeffrey Denaro
Plymouth
Summary
Dynamic service professional with a proven track record at Rentokil/JP Pest Services, recognized as employee of the year. Expertise in upselling and complaint resolution, coupled with strong analytical thinking and time management skills. Committed to client satisfaction, fostering loyalty through personalized service and building lasting relationships.
Overview
8
8
years of professional experience
Work History
Service Professional II
Rentokil/JP Pest Services
02.2023 - Current
- Awarded employee of the month for December 2024
- Awarded employee of the year for 2024-2025
- Recognized as the top trusted sales advisor for 2024.
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Increased customer loyalty through personalized attention and genuine care for their needs.
- Generated reports detailing findings and recommendations.
Carpet Cleaning Technician
All Brite Cleaning and Restoration
02.2022 - 08.2022
- Performed general cleans in residential and commercial settings.
- Skilled in water, fire, and mold remediation.
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Identified appropriate spotting agents to use on persistent stains.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Moved furniture and equipment weighing up to 75 pounds to prepare homes for cleaning.
General Manager in Training
Five Guys
12.2021 - 02.2022
- Maintained strict adherence to local regulations and industry standards, promoting a safe working environment for both employees and customers alike.
- Achieved higher team performance by implementing effective training and development programs for staff members.
- Monitored financial performance, identifying areas for improvement and making data-driven decisions to optimize profitability.
- Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
- Fostered an atmosphere of continuous learning among team members by encouraging participation in relevant industry workshops or conferences.
- Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
- Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting achievable targets for professional growth.
- Assisted in recruiting, hiring and training of team members.
Line Cook
Lobster Connection
06.2017 - 07.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Education
Associate of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH03-2025
High School Diploma -
Douglas High School
Douglas, MA06-2016
Skills
- Upselling strategies
- Adversarial Mindset
- Industry expertise
- Complaint resolution
- Expense monitoring
- Paperwork processing
- Brand awareness
- Analytical thinking
- Project planning
- Audit reporting
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
Timeline
Service Professional II
Rentokil/JP Pest Services
02.2023 - Current
Carpet Cleaning Technician
All Brite Cleaning and Restoration
02.2022 - 08.2022
General Manager in Training
Five Guys
12.2021 - 02.2022
Line Cook
Lobster Connection
06.2017 - 07.2021
Associate of Science - Cybersecurity
Southern New Hampshire University
High School Diploma -
Douglas High School
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