Jeffrey Denny
Normal,IL
Summary
Adaptable, safety-focused Operations and Logistics Specialist with 10+ years of experience in fleet movement, proactive dispatching, route optimization, and operational problem-solving. Proven background at Sleep Number managing real-time delivery pipelines using enterprise tracking software (Bringg, Siebel CRM) to resolve logistical bottlenecks before they cause delays. Experienced in staging, vehicle inspections, and cross-functional collaboration between technicians, dispatchers, and end customers. Known for high first-contact resolution, disciplined adherence to safety standards, and hands-on team leadership.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Customer Support & Logistics Specialist
Sleep Number HD Solutions
10.2021 - Current
- Issue Mitigation & FCR: Maintain top-tier First-Call Resolution (FCR) rates by resolving complex logistical disputes and customer inquiries on the first contact, reducing escalations and secondary support volume.
- Coordinated communication for field technicians, diagnosing delivery/setup hurdles in real time, re-routing logistics, and verifying parts and inventory accuracy.
- Real-Time Pipeline Monitoring: Track live delivery and service routes across multiple regions using Bringg and Siebel CRM, proactively identifying delays, scheduling conflicts, and route deviations before they impact operations.
- Documented field interactions, route exceptions, and resolutions to maintain system integrity and support leadership in process improvements.
Fleet Operator & Field Coordinator
Checker Cab
09.2017 - 09.2019
- Fleet readiness & safety: Conducted vehicle safety checks, recorded mileage, tracked maintenance needs, and ensured clean, sanitized vehicles for passenger transport.
- Dispatch & Route Execution: Utilized the iCabbie digital mobile platform to manage shift schedules, coordinate pick-up dispatches, and optimize transit routes according to live traffic and weather conditions.
- Proactive status communication: Updated clients on arrival windows and delays, minimizing inbound support calls and upholding safety standards.
Relocation & Logistics Specialist
Flynn's Delivery
07.2016 - 09.2017
- Route & Load Planning: Planned transport routes and load distribution to protect high-value property, adjusting plans dynamically for weather, road closures, and site access constraints.
- Secure Transport: Handled complex loading, padding, and mechanical disassembly/reassembly of items to guarantee safe, damage-free delivery.
- Site Verification: Conducted pre- and post-service walkthroughs with clients using structured checklists to confirm zero damage and 100% completion of work order specifications.
Operations Manager
Domino's Pizza
11.2011 - 05.2014
- Monitored order queues, kitchen flow, and driver availability during peak hours, resolving bottlenecks to meet customer delivery deadlines.
- Led daily operations, scheduling, and task delegation for high-volume kitchen staff and delivery drivers, ensuring timely order fulfillment.
- Conducted regular audits of driver logs, vehicle safety, cash reconciliation, and food safety regulations, ensuring adherence to quality standards.
Education
High School Diploma -
Normal Community High School
Normal, ILSkills
- Logistics & Field Operations: Fleet Tracking, Dispatch coordination, Route Optimization, Staging & Yard Movement
- Digital Platforms & Systems: Bringg Delivery & Route Tracking, Siebel CRM, iCabbie, TMS Systems, Google Workspace/MS Office
- Logistics coordination
- Route optimization
- Customer & Field Support: Technician Assistance, Conflict De-escalation, Status transparency, First-contact resolution
- Compliance & Safety: Vehicle inspections, SOP compliance, Quality Audits, Incident Reporting
- Real-time tracking
- Inventory Management
Personal Information
Driving License: Valid Driver's License (Clean Driving Record)
Certification
Valid Driver's License (Clean Driving Record), Certifications & Training: Route Optimization & Logistics Tracking, First-Contact Dispute Resolution, Workplace Safety & Compliance Management
Rivian Roles This Matches Directly:
- Dispatch Coordinator (Charging / Service Ops): For scheduling field technicians, handling service orders, monitoring dispatches, and updating stakeholders. My current work with Bringg and field technicians may make me an immediate fit for this position.
- Vehicle Operations Specialist (VOS): Involves lot staging, vehicle transport/shuttling, tracking vehicle charging and preparation status, and handling delivery handoffs. My relocation and fleet driving history fit this profile.
- Rivian Care / Customer Service Representative: Resolves customer inquiries, tracks order updates, and coordinates cross-functionally. My customer resolution metrics and CRM fluency align here.
- Material Handling / Logistics Group Leader or Team Member: For plant-floor logistics, My management tenure at Domino's paired with shipping/receiving experience meets their operational standards.
Timeline
Customer Support & Logistics Specialist
Sleep Number HD Solutions
10.2021 - Current
Fleet Operator & Field Coordinator
Checker Cab
09.2017 - 09.2019
Relocation & Logistics Specialist
Flynn's Delivery
07.2016 - 09.2017
Operations Manager
Domino's Pizza
11.2011 - 05.2014
High School Diploma -
Normal Community High School