Jeffrey Deyoung
Beaumont,CA
Summary
Accomplished IT associate with a solid history of achievement in a help desk environment, and additional valuable military experience. Motivated leader with a strong work ethic and skills with multitasking, and prioritization abilities. Outstanding customer service and proficient in building positive customer relationships. Solid ability to learn new tasks and quickly grow within an organization.
Overview
21
21
years of professional experience
Work History
IT Technical Support Specialist
Verizon
11.2021 - 06.2022
- Streamlined IT processes for increased efficiency and reduced downtime.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
IT Service Desk Analyst
San Manuel Casino
03.2011 - 09.2019
- Oversaw daily performance of computer systems
- Resolved help desk tickets in a timely manner and escalate as needed (Completed an average of 20-30 tickets per week)
- Set up equipment for employee use, performing and ensuring proper installation of cables, operating systems and appropriate software or applications
- Applied troubleshooting techniques to resolve network or connectivity problems for users or groups
- Analyzed projects to determine resource requirements and procured necessary equipment and software
- Translated complex technical issues into digestible language for non-technical users
Technician
Cott Vending
01.2008 - 02.2012
- Resolved technical issues and provided troubleshooting on vending products electrical systems and circuit boards
- Placed orders for required replacement equipment and parts
- Documented systems maintenance logs and required tracking forms
- Provided excellent customer service troubleshooting advice to vendors
Military Police
U.S. Army
03.2006 - 11.2008
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection
- Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements
- Investigated security issues involving domestic violence, assault, and theft occurring on base among active military members
Crew Chief/Avionics Technician
U.S. Airforce
03.2001 - 03.2006
- Oversaw daily aircraft records using computer systems and aircraft applications
- Performed preflight, postflight, thru flight, periodic, isochronal, phase, hourly and special inspections
- Provided technical guidance to flight crews regarding observed discrepancies and experienced in-flight characteristics and system malfunctions
- Applied technical authority to advise on, inspect and approve all airframe, mechanical, electrical/environmental, avionics, and engine repairs on assigned aircraft
Education
Bachelor of Science - Information Technology/Cybersecurity
University of Phoenix
Phoenix, AZ10.2022
Advanced Cybersecurity Certification - Cybersecurity
University of Phoenix
Tempe, AZ05.2022
Information Technology
Comptia A+ 1002
Google IT Support Certificate
02.2022
Skills
- Windows Server and Active Directory experience
- Solarwinds Ticketing management, ITIL incident management service processes
- Software: MS Office (Word, Excel, Outlook, PowerPoint, Access); anti-virus programs
- DHCP/DNS Ethernet and Firewall proficient
- Hardware troubleshooting PCs, Laptops, Telephony Systems, Printers, Routers, Modems
- Networking: LAN & VPN/Remote Connectivity, TCP/IP
Timeline
IT Technical Support Specialist
Verizon
11.2021 - 06.2022
IT Service Desk Analyst
San Manuel Casino
03.2011 - 09.2019
Technician
Cott Vending
01.2008 - 02.2012
Military Police
U.S. Army
03.2006 - 11.2008
Crew Chief/Avionics Technician
U.S. Airforce
03.2001 - 03.2006
Bachelor of Science - Information Technology/Cybersecurity
University of Phoenix
Advanced Cybersecurity Certification - Cybersecurity
University of Phoenix
Information Technology
Comptia A+ 1002
Google IT Support Certificate