Jeffrey Diaz
New Port Richey,FL
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
6
6
years of professional experience
Work History
Stocker / Customer Service Cashier
Burlington
New Port Richey, Florida
01.2025 - Current
- Stocked shelves with merchandise to ensure product availability and organization.
- Maintained inventory levels by restocking items as needed throughout the store.
- Assisted customers by locating products and providing information on store layout.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and debit payments accurately.
- Maintained clean and organized checkout areas throughout shifts.
Customer Service Representative
HSN
St. Petersburg, Florida
10.2019 - 12.2024
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges according to company policy.
- Managed high call volumes while maintaining quality service standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Associate of Science -
Pasco Hernando Community College
New Port Richey, FL07.2015
Skills
- Point-of-sale operation
- Product knowledge
- Visual merchandising
- Customer service
- Complaint resolution
- Return processing
Timeline
Stocker / Customer Service Cashier
Burlington
01.2025 - Current
Customer Service Representative
HSN
10.2019 - 12.2024
Associate of Science -
Pasco Hernando Community College