Jeffrey Dibio
Richmond,Texas
Summary
Experience Customer Support Personnel bringing 3 plus years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Hardworking and passionate with strong organizational skills eager to secure entry-level IT support Engineer/Analyst position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Whataburger Restaurants L&c
01.2022 - Current
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Social Media Content Creator
KACIL BOUTIQUE
01.2021 - 01.2022
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring steady stream of fresh content for followers'' consumption.
- Managed social media accounts, ensuring timely responses to comments and messages from community.
- Developed effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Utilized visual storytelling techniques, incorporating eye-catching images and videos into posts for higher engagement rates.
- Leveraged industry trends and news to create relevant and timely posts that increased audience interest.
- Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
- Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
- Analyzed performance metrics to adjust strategies and optimize content for maximum impact.
Education
High School Diploma -
Lamar Cons High School
Rosenberg, TXSkills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Inter Personal Communication Skills
- Support Services
- Documentation and Recordkeeping
- Project Management
- Root Cause Analysis
- Team player
- Fast learner
- Training and mentoring
- CRM software proficiency
- Multitasking and Organization
- Data Entry
- Microsoft Office
Accomplishments
- Supervised team of 20 plus staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Supervisor
Whataburger Restaurants L&c
01.2022 - Current
Social Media Content Creator
KACIL BOUTIQUE
01.2021 - 01.2022
High School Diploma -
Lamar Cons High School