Jeffrey Dibio
Richmond,TX
Summary
Detailed Data Analyst Intern well-versed in various statistical methods such as descriptive and influential statistics. Independent and versatile individual skillful in identifying data issues and monitoring existing metrics. Proficient in SQL, Excel, and data visualization tools such as Power BI. Demonstrated ability to collect, clean, and analyze data to extract meaningful insights that drive business decisions. Excellent problem-solving skills and a keen eye for detail, complemented by strong written and verbal communication abilities. Eager to contribute to a dynamic team and apply analytical skills to support organizational goals and strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Entry Level Data Analyst Intern
Daviconiks
Remote
06.2023 - Current
- Collected and cleaned large datasets from multiple sources to ensure data quality and integrity.
- Conducted statistical analysis to identify trends, patterns, and correlations within data.
- Created interactive dashboards and reports using Tableau to visualize key metrics and insights.
- Collaborated with cross-functional teams to understand their data needs and provide analytical support.
- Documented processes and methodologies to maintain transparency and reproducibility of analyses.
- Assisted in the collection and analysis of data for research projects, utilizing Python for data manipulation and statistical analysis.
- Prepared detailed reports and presentations of research findings, including visualizations and statistical summaries.
- Coordinated with other research assistants to ensure the accuracy and integrity of data.
- Presented research findings at team meetings, highlighting key insights and methodologies used.
Customer Service Supervisor
Whataburger Restaurants L&c
Houston TX
01.2021 - 05.2023
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Completed bi-weekly payroll for 10 plus employees.
Social Media Content Creator
KACIL BOUTIQUE
San Antonio, TX
01.2020 - 01.2021
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring steady stream of fresh content for followers'' consumption.
- Managed social media accounts, ensuring timely responses to comments and messages from community.
- Developed effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Utilized visual storytelling techniques, incorporating eye-catching images and videos into posts for higher engagement rates.
- Leveraged industry trends and news to create relevant and timely posts that increased audience interest.
- Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
- Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
- Analyzed performance metrics to adjust strategies and optimize content for maximum impact.
Education
High School Diploma -
Lamar Cons High School
TXAssociate of Science - Computer And Information Systems Security
Cisco College
TX05.2026
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Inter Personal Communication Skills
- Support Services
- Documentation and Recordkeeping
- Project Management
- Root Cause Analysis
- Team player
- Fast learner
- Training and mentoring
- CRM software proficiency
- Multitasking and Organization
- Data Entry
- Microsoft Office
- Python Programming
- Data Cleaning
- Excel Functions
- Data Storytelling
- Big Data Analytics
- Data Exports
- Data Quality Assurance
- NoSQL Databases
- SQL and Databases
- Data and Analytics
- KPI Tracking
- Database Management
- Risk Assessment
- Team Collaboration
- Requirements Analysis
Accomplishments
- Streamlined Data Access: Designed and implemented a new database schema that improved data retrieval speeds by 40%, facilitating faster access to critical business data for decision-makers.
- Supervised team of 20 plus staff members.
- Reduced Operational Costs by 12%: Analyzed operational data to identify inefficiencies in the supply chain. Recommended process improvements that were implemented and resulted in a 12% reduction in operational costs over six months.
Certification
- Associate Certified Analytics Professional (aCAP) in Progress
Timeline
Entry Level Data Analyst Intern
Daviconiks
06.2023 - Current
Customer Service Supervisor
Whataburger Restaurants L&c
01.2021 - 05.2023
Social Media Content Creator
KACIL BOUTIQUE
01.2020 - 01.2021
High School Diploma -
Lamar Cons High School
Associate of Science - Computer And Information Systems Security
Cisco College