Jeffrey DiGraitis
76 Mariners Cove Freehold
Summary
Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
36
36
years of professional experience
Work History
Senior Customer Support Engineer
Agfa
07.1997 - Current
- Installed and performed all repairs to hardware, software or peripheral equipment related to AGFA Digital Radiography, Computed Radiography, Medical printers and AGFA PACS system.
- Maintained and repaired complete line of AGFA DR Xray rooms.
- Staged new equipment and performed service quality testing prior to shipment to customer.
- Managed Demo fleet and refurbished used equipment resulting in additional revenue.
- Worked with Hospital IT to configure Agfa systems on hospital network and wireless detectors using acceess points.
- Maintained and repaired windows PC's with software updates,OS rebuilds, and hardware replacements.
Customer Support Engineer
Siemens Medical Systems
07.1989 - 07.1997
- Performed on-site installation, routine maintenance and repairs to Siemens Medical Systems Patient monitoring and ventilators.
- Learned skills to be efficient engineer in the medical field. Learned customer relations and troubleshooting techniques.
Education
Associate of Science - Electrical Engineering
Middlesex County College
Edison, NJSkills
- Equipment maintenance
- Issue resolution
- Safety
- Network configuration
- Customer assistance and support
- Repair work
- Hardware diagnostics
- Hardware upgrades
- Application installations
- Computer maintenance
- Technical troubleshooting
- Equipment repair
- Software upgrades
- Hardware configuration
Affiliations
- Volunteer Firefighter for over 30 years in Howell Township NJ. Currently hold office of Financial Secretary
Timeline
Senior Customer Support Engineer
Agfa
07.1997 - Current
Customer Support Engineer
Siemens Medical Systems
07.1989 - 07.1997
Associate of Science - Electrical Engineering
Middlesex County College