Jeffrey Dixon

Repair laptops,desktop computers, and I-pads. Maintain hardware and software inventory. Trouble shoot hardware and software problems. Provide connectivity for internet connections, and problem solving issues. Prepare and maintain technology equipment; printers, access points, cameras, telephone lines, Assist with network administration issues, and flat panel services. Install software and passwords when needed.

• Assisted in software development projects, contributing to release of innovative applications.
• Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Consistently met or exceeded performance goals, contributing to the overall success of the call center.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Provided telephone service to customers for repair and installation.
• Helped in fulfilling contracts of warranty information insured by company policies.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
• Assisted in planning engaging educational activities, increasing student motivation and participation during lessons.
• Participated in team meetings to review student progress and collaboratively plan for future instructional decisions.

• Improved customer satisfaction by promptly addressing and resolving support issues.
• Streamlined support processes for increased efficiency and faster issue resolution.
• Trained new support analysts, contributing to the overall growth and success of the team.
• Performed problem solving issues using SQL software, commands, and utilities.
• Processed scripts for Oracle jobs via Unix applications for disaster recover on Tandem & IBM systems.
• Trouble-shoot telephones lines using TCP/IP Transmission Control Protocol/Internet Protocol for analog/dialogue communications, and (FTP) File Transfer Protocols.
• Help develop Computer Operators for Lockbox, Alexis and Database maintenance usage.
• Developed comprehensive documentation for mainframe procedures, contributing to knowledge sharing within the team.
• Maintained high levels of data security with regular system backups and disaster recovery planning.
• Supported business continuity efforts by maintaining up-to-date disaster recovery plans and conducting periodic testing exercises.
• Enhanced system performance by monitoring mainframe operations and executing necessary adjustments.
• Processed requests for service from internal and external customers.
• Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.

• Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
• Maintained spreadsheets of data across multiple systems.
• Generated reports covering details about data, system operation, and error monitoring.
• Processed requests for service from internal and external customers.
• Processed lockbox transmission for cable billing and bank records using SQL software commands.
• Consolidated off-site storage for disaster recovery.
• Printed, archive and monitored database maintenance information for tape library and malfunction issues for resolution prevention.
• Ensured smooth system transitions during upgrades, managing migrations with minimal disruptions.
• Communicated effectively with colleagues at all levels about complex technical concepts related to mainframe operations, fostering a collaborative work environment.
• Assisted in the development of custom scripts for automated processes, streamlining routine tasks and reducing manual intervention requirements.

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Referring and connecting customers to Atlanta's best businesses, using zip code information to located businesses. Writing leads for sales personnel and new ideas to fit customers concerns.

• Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
• Tool pool loading and unloading tapes required from programmers terminals.
• Answering job commands from JES52 commands.
• Processed IBM 3090 systems and monitored ATM performances using NCR and Diebold technology.
• Reviewed incoming materials for accuracy against bills of contract, purchase orders, and shipping documentation.
• Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.