Strategic leader in Operations, Safety, and Customer Service. Enhanced safety protocols and compliance, driving operational performance improvements. Developed and trained high-performing teams aligned with organizational goals. Managed vendor relationships and negotiated contracts to deliver innovative solutions.
Overview
18
18
years of professional experience
Work History
Operations Supervisor, Senior Safety Coordinator
LSG Sky Chefs
04.2023 - 12.2025
Directed daily operations in preparation, stowage, and transportation of airline meals and supplies.
Ensured compliance with airline safety standards through rigorous driver certification processes.
Achieved significant reductions in incident rates, asset abuse, and aircraft damage.
Conducted incident investigations and documentation to expedite resolutions and inform training strategies.
Led new hires and staff in recurring SOP, OSHA, and FAA regulatory training sessions.
Developed a skilled team dedicated to safety and performance excellence through targeted training and support.
Streamlined purchasing and inventory control processes for materials, ensuring availability for operations.
Provided support to other departments in achieving their goals. to achieve their objectives.
Operations - Departure Coordinator - Customer Service Agent
Alaska Airlines - GAT AGS
08.2022 - 04.2023
Guided passengers through itinerary changes, reducing travel anxiety during challenging weather and holiday periods.
Facilitated communication among gate agents, flight crews, and support staff, enhancing operational efficiency.
Verified load plans and cargo compatibility, ensuring adherence to safety regulations.
Fleet Service Clerk/Ramp Agent
Envoy - American Eagle
07.2019 - 07.2022
Operated ground support equipment, facilitating efficient and timely aircraft servicing.
Marshaled aircraft with hand signals and batons, ensuring safe ground travel for personnel and equipment.
Conducted safety checks on equipment to uphold operational standards.
Led crew briefings and assignments, reinforcing safety protocols and promoting effective time management.
Transportation Specialist, Sergeant
Texas Air National Guard, Fort Worth 136th. Airlift Wing Logistics Readiness Squadron
01.2008 - 07.2015
Managed transportation logistics for airlift operations and mission support efficiently.
Negotiated vendor contracts, enhancing processing efficiency for general cargo and HazMat during operations.
Delivered logistical training to 25 personnel on cargo preparation and HazMat compliance.
Oversaw Deployment Quality Control Center, guaranteeing accuracy of troop deployment documentation.
Facilitated briefings for Aircraft Commanders and Crew Chiefs before taxiing and departure.
Maintained comprehensive records of shipping documents such as invoices and manifests.
Established delivery schedules, providing timely updates to customers.
Handled paperwork compliance with various government agencies, including customs clearance.
Operations Manager, Staff Sergeant
US Air Force Joint Service Honor Guard
Dallas
03.2010 - 06.2011
Coordinated over 1,400 military honors throughout Texas and DFW National Cemetery.
Maintained records of service honors and training schedules, ensuring compliance with military standards.
Collaborated with law enforcement and air carriers to ensure respectful military transfers for families.
Facilitated communication between VA, families, and funeral directors to coordinate logistical support.
Education
Associate of Arts - Logistics Management
North Central Texas
Gainesville, TX
Associate of Applied Science - Logistics
Community College of The Air Force
Montgomery, AL
Skills
Attention to detail
Reliability
Problem-solving aptitude
Interpersonal skills
Inventory management
Customer relationship management
Productivity management
OSHA and FAA compliance
Cross-functional collaboration
Incident investigation
Hazardous material handling
Quality assurance
Cargo management systems
Team leadership and training
Compliance management
Incident reporting
Data entry
Scheduling coordination
Root-cause analysis
Warehouse operations
References
References available upon request.
Affiliations
USGA Member since 2008.
Timeline
Operations Supervisor, Senior Safety Coordinator
LSG Sky Chefs
04.2023 - 12.2025
Operations - Departure Coordinator - Customer Service Agent
Alaska Airlines - GAT AGS
08.2022 - 04.2023
Fleet Service Clerk/Ramp Agent
Envoy - American Eagle
07.2019 - 07.2022
Operations Manager, Staff Sergeant
US Air Force Joint Service Honor Guard
03.2010 - 06.2011
Transportation Specialist, Sergeant
Texas Air National Guard, Fort Worth 136th. Airlift Wing Logistics Readiness Squadron
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
Logistics Supervisor/Site Safety Coordinator at Diversified Interiors of El PasoLogistics Supervisor/Site Safety Coordinator at Diversified Interiors of El Paso