Jeffrey Dubnansky
Chapel Hill,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
General Manger
Holiday Inn Express Chapel Hill/Durham
06.2021 - 08.2023
- Payroll
- Accounting (Monthly Invoice Processing)
- Reporting (Budgeting/Service Scores/Payroll Analysis)
- Employee Training/Growth/Conflict Resolution
- P&L
- Scheduling
- Addressing Customer Feedback/Problem Resolution
- Annual and Biannual Life Safety Compliance
Assistant General Manager
Holiday Inn Express Chapel Hill/Durham
06.2020 - 06.2021
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Managed a team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained new employees on proper protocols and customer service standards.
Front Desk Agent
Holiday Inn Express Chapel Hill/Durham
02.2018 - 06.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
No Degree - Marketing
Clemson University
Clemson, SCNo Degree - Cultural Anthropology
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Client Relations
- Vendor Partnerships
- Staff Training
- Cost Analysis and Savings
- Purchasing
- Staff Motivation
Accomplishments
- Spirit of True Hospitality Award 2020
- Elite Guest Love Scores above 90% for majority of time being Assistant General Manager and General Manager
Timeline
General Manger
Holiday Inn Express Chapel Hill/Durham
06.2021 - 08.2023
Assistant General Manager
Holiday Inn Express Chapel Hill/Durham
06.2020 - 06.2021
Front Desk Agent
Holiday Inn Express Chapel Hill/Durham
02.2018 - 06.2020
No Degree - Marketing
Clemson University
No Degree - Cultural Anthropology
University of North Carolina At Chapel Hill
Similar Profiles
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Sandra WigingtonSandra Wigington
Real Estate Agent at Allen Tate Realtors - Chapel Hill - DurhamReal Estate Agent at Allen Tate Realtors - Chapel Hill - Durham
T'Niya WhiteT'Niya White
Cashier/Server at Showmars, ShelbyCashier/Server at Showmars, Shelby
Sofia AubreySofia Aubrey
Nursing Assistant I at UNC Medical Center Transplant 5 WestNursing Assistant I at UNC Medical Center Transplant 5 West