Jeffrey Dunbar
Datacenter contractor
Mt. Pleasant,WI
9
years of professional experience
Dynamic Information Technology Manager with over 5 years of experience in datacenter operations and IT project management. Proven expertise in hardware installation, remote troubleshooting, and team collaboration, successfully led projects that improved operational efficiency and reduced downtime. Skillful in vendor management and documentation audits, ensuring a streamlined workflow. Committed to leveraging technical skills and proactive communication to enhance IT infrastructure and support organizational goals.
Work History
3 Months
- Remote NOC support (contract)
- Onsite and remote consultations of network infrastructure
- Critical environment consultation with more experienced engineers
- Contract negotiations and datacenter real estate planning
- Remote, Hybrid, On-site
Datacenter Engineer IV/ Team Lead
4 Months- Night shift team lead
- Scrubbed Microsoft trouble tickets and assigned to trained technicians
- Engaged in weekly meetings with staff
- Conducted daily safety discussions
- Sent daily reports to operations manager
- Worked with critical environment teams to prepare critical environment parts safely
- Reported monthly reviews on technicians
- Consulted with operations manager on personnel and sensitive staff issues
- Engaged in Microsoft initiated programs and trainings and learnings specific to Microsoft infrastructure
Datacenter Technician
6 Years- Collaborated with Electrical and HVAC system maintenance teams to exercise backup functions of the utilities connected to the datacenter's TER.
- Executed rack and stack installations: routers, servers, enclosures, ATS devices, PDUs, and other equipment essential for datacenter operations.
- Managed vendor escorts for preventative maintenance calls and other necessary maintenance tasks.
- Conducted documentation audits, including creating equipment labels and cable labels for clarity and organization.
- Monitored rack temperature, power overload, and network connectivity issues remotely, responding swiftly to mitigate outages or downtime.
- Facilitated remote troubleshooting with backend network engineers and other technology owners as required.
- Actively contributed to an on-call team available 24/7 due to its small size.
- Oversaw connectivity of national colocations and international locations to headquarters through direct Teams messaging or a ticketing system.
- Coordinated a one-month project to replace two UPS systems and one Flywheel across three sites, involving escorting, coordinating, and scheduling various vendors and teams.
- Ensured proper decommissioning of old units while assisting in the commissioning of new units.
IT Contractor / IT Professional
2 Years 6 Months- Facilitated companies in achieving IT goals through excellent communication, superior technical skills, and leveraging proven experiences.
- Performed contracted documentation audits for small businesses, correcting and documenting processes to simplify future troubleshooting.
- Conducted simple rack and stack jobs as required.
- Provided scoping services and pricing for small businesses to define project requirements clearly.
- Executed small cabling jobs, including cable installation, testing, and certification.
IT Project Manager
7 Months- Planned projects for department relocations as part of the IMAC team.
- Installed cross connections to traders' desks and decommissioned connections upon trader departures.
- Troubleshot executives' technology, prioritizing high-priority issues.
- Dispatched various technicians for multiple tasks via a ticketing system.
- Engaged in weekly and daily communications with office managers, responding swiftly to high-priority tickets.
- Delivered weekly updates to department executives, along with reports on recent office moves and changes (MACs).
Education
Associates Degree
Skills
Time management
Problem solving
Skills management
Adaptability
Teamwork
Critical Thinking
Hardware
Software
Technical Support
Office Equipment Operation
Systems Engineering
Asset Management
IT Security
Vulnerability Assessment
Incident Response
Risk Assessment
Data Security
Access Management
Policy Development
Compliance
Management
Strategic Thinking
Planning
Collaboration
HIPAA
MacOS
Google Workspace
Slack
Zoom
CRM
ChatGPT
Liquid cooled servers
Microsoft Datacenters
Critical thinking
Project management
Project planning
Data analysis
Cost analysis
Project estimation
Construction oversight
Accomplishments
- Resolved product issue through consumer testing.
- Achieved critical infrastructure updates through effectively helping with complex project managment.
- Collaborated with team of 6 in the development of cooling mission critical system.
- Documented and resolved datacenter port information which led to faster resolution time when troubleshooting.
- Supervised team of 10 staff members.
Languages
English
Native or Bilingual
Timeline
Datacenter contractor
04.2026 - CurrentRead More
Datacenter Engineer IV/ Team Lead
Microsoft contractor
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12.2019 - 12.2025Read More
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Morgan Stanley
07.2017 - 02.2018Read More
IT Contractor / IT Professional
10303
06.2017 - 12.2019Read More
Ivy Tech Community College of Southern Indiana
Associates Degree
Read More