Jeffrey Eastman
Fort Gratiot,MI
Summary
Customer Service and Sales Profressional with more than 20 years of experience planning, developing, and implementing strategies to grow revenue, sales and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Regional Sales Manager
Kroll International
Shelby Twp., MI
06.2022 - Current
- Developed strategies and plans for regional sales growth.
- Conducted regular market research to identify customer needs and preferences.
- Created promotional campaigns to increase sales in the region.
- Analyzed regional sales performance data to develop actionable insights.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Enhanced sales volume through skilled support to both new and inactive customers.
Real Estate Agent
Bauer-Reno and Associates
Fort Gratiot, MI
01.2019 - 02.2023
- Successfully guided home buyers and sellers through sales and purchase of properties.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Wrote contract documents, purchase agreements and closing statements.
Account Manager
Airgas
Port Huron, MI
01.2021 - 05.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
- Developed and delivered new business requisitions through business-to-business sales.
- Created and executed marketing initiatives, increasing overall sales year over year.
Branch Manager
Enterprise
Port Huron, MI
06.2005 - 12.2020
- Managed daily branch functions of a 220 car rental branch.
- Achieved and maintained the highest standards in the four core areas of the business-customer service, growth, employee development, and profitability.
- Accomplished highest customer service score in region history. 99%
- Implemented and executed sales strategies to produce high levels of additional revenue. Increased rental fleet from 105 cars to 220.
- Consistent winner of cost control matrix. Forecasted business trends to maximize fleet composition.
- Communicated clearly with customer base and referral base to ensure repeat business.
- Worked with Remarketing Department to identify vehicles ready to be transitioned out of rental fleet.
- Ensured vehicles were properly maintained and serviced as necessary. Inspected new vehicles for damage or potential service issues.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Education
Bachelor of Science - Business Administration
Central Michigan University
Skills
- Customer service expert
- Sharp problem solver
- Adaptive team player
- Seasoned in conflict resolution
- Fleet management expert
- Active listening skills
- Top sales performer
- Energetic attitude
- Goal-oriented
- Project Management
- Revenue retention
- Employee mentoring
Accomplishments
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Financial Reporting - Accurately compiled financial analysis data reports and forecasting documents for $2M revenue generating sales territory
- Consistently generated additional revenue through skilled sales techniques.
- Finished at the top of region wide matrix for balanced performance on numerous occasions.
- Consistently maintained high customer satisfaction ratings.
Timeline
Regional Sales Manager
Kroll International
06.2022 - Current
Account Manager
Airgas
01.2021 - 05.2022
Real Estate Agent
Bauer-Reno and Associates
01.2019 - 02.2023
Branch Manager
Enterprise
06.2005 - 12.2020
Bachelor of Science - Business Administration
Central Michigan University
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