Jeffrey Eaton
Coventry,RI
Summary
Experienced Multi-Unit Manager with comprehensive background in overseeing multiple locations simultaneously. Strengths include strategic planning, team leadership and operational management, all aimed at enhancing business performance. Consistently successful in improving operational efficiency, reducing costs and boosting revenue through hands-on management and targeted decision-making. Demonstrates ability to build strong relationships with employees for improved morale and productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior General Manager/MUM
Denny's Restaurants Franchise Association
Multiple Locations, RI/MA
03.2019 - Current
- Optimized approaches for raising customer satisfaction
- Resolved customer complaints in a timely manner.
- Ensured effective budget adherence across all units
- Evaluated Manager performance on an ongoing basis.
- Recruited, hired, trained, and supervised staff members.
- Analyzed financial statements to identify potential opportunities for improvement.
- Monitored industry trends to ensure competitive positioning of the company's products and services.
- Conducted weekly meetings with department heads to review progress against objectives.
- Implemented changes in policies and procedures as needed to improve efficiency and effectiveness of operations.
- Ensured compliance with all applicable laws, regulations, policies, and procedures.
- Analyzed sales data in order to identify areas of growth or decline for various products or services.
- Provided leadership, insight, and mentoring to newly hired Managers to supply knowledge of various company policies.
- Reviewed financial statements and sales reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
General Manager
Denny's Restaurants
Multiple Locations, RI/MA
04.2007 - 03.2019
- Successfully opened 3 new units from the ground up.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant Manager
Denny's Restaurants
Coventry, RI
08.2005 - 04.2007
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Adhered to all company policies and procedures.
Education
Some College (No Degree) - Basic Studies
Curry College
Milton, MASkills
- Corporate Communications
- Sales Management
- Facilities Management
- P&L Management
- New restaurant launch
- Staff Training
- Personnel Management
- Profitability Optimization
- Born Leader
Certification
- Serv Safe Certified
- State Certified Food Safety Manager (RI)
- CHOKE Certified (MA)
- Allergen Certified (MA)
Timeline
Senior General Manager/MUM
Denny's Restaurants Franchise Association
03.2019 - Current
General Manager
Denny's Restaurants
04.2007 - 03.2019
Restaurant Manager
Denny's Restaurants
08.2005 - 04.2007
Some College (No Degree) - Basic Studies
Curry College