Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Ebreo

San Jose,CA

Summary

Dedicated and skilled Field Service Technician with 5 years of hands-on experience in equipment installation, troubleshooting, and repairs. Proven ability to diagnose and resolve issues efficiently, maintain customer satisfaction, and provide training to end-users. Seeking a challenging role with Gawfco Enterprises Inc. to further enhance my technical skills and contribute to the team's success.

Overview

5
5
years of professional experience

Work History

Field Service Technician II

Compucom
09.2019 - Current
  • Equipment Installation: Successfully executed on-site installations of various IT hardware, including computers, printers, POS devices, and servers, ensuring smooth operational transition for clients.
  • Troubleshooting & Repairs: Diagnosed and resolved a diverse range of technical challenges related to hardware, software, and networking, frequently replacing faulty components and guiding users through software configurations.
  • Routine Maintenance: Conducted regular visits to client sites to perform maintenance checks, software updates, and equipment optimization, ensuring continuous uptime and system reliability.
  • Client Support & Training: Built and maintained strong client relationships through direct engagement, effectively addressing technical needs, clarifying doubts, and providing hands-on training for optimal device and software utilization.
  • Documentation & Reporting: Meticulously documented all service calls, capturing detailed notes on issues encountered, resolutions provided, and follow-up actions needed, aiding in the company's service improvement efforts.
  • Collaboration: Coordinated seamlessly with cross-functional teams and third-party vendors to ensure comprehensive issue resolution and enhance overall service delivery.
  • Professional Development: Continuously updated technical knowledge through company-sponsored training, workshops, and self-paced learning, keeping pace with rapidly evolving technology trends.
  • Professionalism: Upheld company's reputation by consistently exhibiting professionalism in interactions, both in appearance and conduct, during client engagements.

Desktop Support Technician

F5 Networks
01.2019 - 09.2019
  • End-User Support: Delivered prompt and effective troubleshooting assistance to end-users, resolving a wide array of hardware and software challenges to maintain productivity across the organization.
  • System Installations: Led the installation, configuration, and maintenance of desktop systems, applications, and peripherals, ensuring seamless technology experiences for F5 staff.
  • Routine Maintenance: Undertook proactive maintenance sessions, performing software updates, hardware optimizations, and system checks, resulting in a [XX]% decrease in support ticket escalations.
  • User Training & Onboarding: Designed and facilitated technical training sessions for employees, equipping them with the tools and knowledge to leverage technology assets to their full potential.
  • Issue Documentation: Rigorously documented technical issues, solutions, and user interactions in the ITSM tool, paving the way for streamlined service delivery and knowledge sharing among the tech support team.
  • Team Collaboration: Partnered with cross-departmental teams, including network and server administrators, to deliver holistic tech solutions and address underlying system inefficiencies.
  • Professional Development: Kept pace with the evolving IT landscape by attending regular trainings and workshops, ensuring that F5 staff had access to the latest and most efficient tech solutions.
  • Operational Excellence: Maintained high standards of F5 by exemplifying professionalism, precision, and dedication in all tech support interactions, consistently receiving positive feedback from end-users.

Education

Full Stack Network Engineering

Nexgent Academy
San Jose CA 95110
07.2018 - 12.2018

Skills

  • Technical Proficiency: Experienced in repair, installation, and maintenance of various hardware including desktops, laptops, and peripherals
  • Software Troubleshooting: Proficient in diagnosing and resolving software issues, spanning operating systems, software applications, and driver conflicts
  • Networking: Solid understanding of basic and advanced networking principles, including LAN setup, wireless configurations, and network protocols
  • Customer Service: Proven ability to communicate technical details clearly to clients, ensuring optimal client satisfaction and managing client relationships
  • Problem-Solving: Demonstrated expertise in diagnosing complex technical issues under tight deadlines and developing effective solutions
  • Time Management: Skilled at efficiently managing multiple service calls daily, ensuring punctuality and task completion
  • Documentation Skills: Proficient in maintaining detailed records of services rendered, including parts inventory and client interactions

Timeline

Field Service Technician II

Compucom
09.2019 - Current

Desktop Support Technician

F5 Networks
01.2019 - 09.2019

Full Stack Network Engineering

Nexgent Academy
07.2018 - 12.2018

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Jeffrey Ebreo