Jeffrey Elder
Alexandria,Virginia
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Custodial, Resident and Shelter Service Specialist, Facility Specialist. I also, am efficient in maintenance issues and accurate diagnosing of the issues. I have a minimum background in Construction, 6 year. I have over 33 years of delivery services.
Overview
25
25
years of professional experience
Work History
Director of Operations
New Hope Housing, Inc.
11.2018 - Current
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Shelter Service Specialist
New Hope Housing, Inc.
09.2015 - 09.2018
- Improved client satisfaction by addressing and resolving service-related issues promptly and professionally.
- Maintained accurate records of all client interactions for reporting purposes and ongoing process improvements.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Streamlined service processes for quicker response times, enhancing overall client/ customer experience.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Handled escalated client concerns with professionalism, resulting in improved relationships with trust and respect.
Facility Specialist
New Hope Housing, Inc.
06.2002 - 09.2015
- Enhanced facility efficiency by conducting regular inspections and identifying areas for improvement.
- Reduced maintenance costs through implementation of preventive maintenance procedures and scheduling.
- Ensured safety compliance by coordinating routine audits, training sessions, and updating safety policies as needed.
- Streamlined inventory management processes, resulting in reduced waste and increased cost savings.
- Developed a proactive approach to equipment maintenance, significantly reducing downtime due to malfunctions or repairs.
- Assisted in budget development and monitoring for facilities department, identifying opportunities for cost savings while maintaining high-quality services.
- Maintained accurate records of all building systems, equipment warranties, and maintenance schedules to facilitate effective asset management practices.
- Performed routine facility walk-throughs to identify potential issues before they escalate into costly repairs or safety hazards.
- Managed vendor and donor relationships to secure the best pricing and service levels for facility-related contracts.
Custodian
New Hope Housing, Inc.
10.2000 - 06.2002
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ensured a healthy living environment with thorough daily cleaning of dorms, restrooms, and common areas.
- Performed timely snow removal and ice management during winter months for safe campus access.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in the shelter buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Resident Manager
New Hope Housing, Inc.
07.2001 - 10.2001
- Increased client satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Managed daily operations, ensuring smooth functioning of the shelter.
- Improved property value through regular inspections, identifying necessary repairs and upgrades.
- Enhanced community atmosphere with regular communication and engagement activities for clients.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
Custodian
New Hope Housing, Inc.
08.1999 - 10.2000
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Ensured a healthy learning environment with thorough daily cleaning of dorms, restrooms, and common areas.
- Performed timely snow removal and ice management during winter months for safe shelter access.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Supported event setup and tear-down, contributing to successful shelter functions.
Education
High School Diploma -
T.C. Williams High School
Alexandria, VA06.1990
Skills
- Operations Oversight
- Strategic Planning
- Process Improvement
- Operational Efficiency
- Inventory Control
- Team Leadership
- Vendor Management
- Continuous Improvement
- Organizational Skills
- Cost Reduction
- Relationship Building
- Mind Mapping
Accomplishments
I was the first ever employee of the Quarter in 2000. All we use to have was employee of the year, at first.
Gratitude
I love what I do for the homeless. I wouldn't have stay here for 24 plus years, if it was all about myself and money. Just being able to work and establish relationships with clients is a blessing in itself. I know good fortune will come to those who give back.
References
References available upon request.
Timeline
Director of Operations
New Hope Housing, Inc.
11.2018 - Current
Shelter Service Specialist
New Hope Housing, Inc.
09.2015 - 09.2018
Facility Specialist
New Hope Housing, Inc.
06.2002 - 09.2015
Resident Manager
New Hope Housing, Inc.
07.2001 - 10.2001
Custodian
New Hope Housing, Inc.
10.2000 - 06.2002
Custodian
New Hope Housing, Inc.
08.1999 - 10.2000
High School Diploma -
T.C. Williams High School