Jeffrey England
Sun City West,Arizona
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Janitor/Maintenece
Native American Connections
Phoenix, AZ
09.2019 - 11.2021
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Installed new locks, door handles and door closers.
- Supervised supplies in inventory and submitted reorder requests.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Collected, sorted and transported recyclable materials.
- Operated compactors and balers to discard cardboard boxes and trash.
- Checked in and stocked inventory throughout facility.
- Kept building spaces premises clean inside and outside.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Moved furniture for cleaning and set up for special events.
Alarm Service Technician
ADT Security
Phoenix, AZ
11.2011 - 07.2016
- Performed troubleshooting on alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
- Read and understood product manuals and blueprints.
- Tested all newly installed alarms.
- Fully installed alarms and various security devices.
- Demonstrated features and functionality of alarm systems to customers.
- Integrated equipment installations with on-site network infrastructure.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Responded to maintenance calls and troubleshot devices.
- Performed annual inspections on security alarm systems.
Alarm Technician
Next Step Communications
Phoenix, AZ
03.2008 - 11.2010
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Checked system adherence to code requirements after performing repairs and maintenance on client systems and equipment.
Senior Alarm Technician
Network Multi Family Alarm
Phoenix, AZ
03.1992 - 03.2008
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Offered online and voice-based support responses to customers' operational queries.
- Performed troubleshooting on alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Checked system adherence to code requirements after performing repairs and maintenance on client systems and equipment.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Demonstrated features and functionality of alarm systems to customers.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Read and understood product manuals and blueprints.
- Fully installed alarms and various security devices.
Education
No Degree - Alarm
Clover Park Technical College
Lakewood, WASkills
- Data Entry and Maintenance
- Customer Data Confidentiality
- Understanding Customer Needs
- Customer Retention Strategies
- Calm and Professional Under Pressure
- De-escalation Techniques
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Proactive Self-Starter
- Verbal and Written Communication
- Inventory Management
- Excellent Attention to Detail
Timeline
Janitor/Maintenece
Native American Connections
09.2019 - 11.2021
Alarm Service Technician
ADT Security
11.2011 - 07.2016
Alarm Technician
Next Step Communications
03.2008 - 11.2010
Senior Alarm Technician
Network Multi Family Alarm
03.1992 - 03.2008
No Degree - Alarm
Clover Park Technical College
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