Jeffrey Fairbanks
Fridley
Summary
Sales Service Specialist with over9 years of experience in parts ordering, communication, and customer service, adept at enhancing day-to-day operations and ensuring customer satisfaction. Proven track record in problem-solving and bridging communication between teams and customers to fulfill orders efficiently. Seeks a dynamic role that utilizes strong analytical skills and a commitment to excellence in service delivery.
Overview
10
10
years of professional experience
Work History
Forklift Technician
Atlas Toyota
Brooklyn Park, Minnesota
02.2024 - Current
- Diagnosed mechanical problems on forklifts using computerized diagnostic tools.
- Participated in continuous improvement program to confirm quality of repair work performed.
- Performed minor repairs such as replacing hoses, filters, and belts.
Sales Service Specialist
Esch Construction Supply
06.2021 - 01.2023
- Initiated as a mechanic at Esch Construction Supply, mastering equipment repair
- Transitioned to Sales Service Specialist, enhancing cross-functional collaboration
- Demonstrated proficiency in fulfilling sales orders and coordinating with mechanics for parts procurement
- Implemented effective communication strategies between teams and customers regarding orders
- Elevated customer satisfaction by streamlining sales and repair processes
Maintenance Technician
Bridgestone Americas
01.2020 - 06.2021
- Performed regular maintenance on customer vehicles, ensuring optimal performance and safety
- Inspected and evaluated tires, recommending suitable repairs or replacements to enhance vehicle safety
- Managed customer appointments effectively via phone, ensuring smooth scheduling and optimal service delivery
- Resolved customer complaints and issues, fostering a positive customer service experience
- Ordered necessary shop supplies and special parts, ensuring timely repair services
- Elevated car health by executing precise maintenance, leading to enhanced safety and performance
- Conducted thorough tire inspections, ensuring optimal vehicle safety and recommending necessary replacements
- Streamlined appointment setting and resolved customer issues, boosting satisfaction and trust
Skateboarding Instructor
3rdlair Skate Park
04.2015 - 12.2019
- Delivered personalized1-on-1 skateboarding lessons, tailoring instruction to individual skill levels
- Led summer camp sessions, providing3-hour group instruction to groups of10+ children
- Developed and maintained dynamic lesson plans to foster student growth and skateboarding proficiency
- Ensured safety and skill progression of staff and students, overseeing a camp roster of75+
- Managed front desk operations, provided customer service, and facilitated the sale of skateboarding goods
Skills
- Parts ordering
- Customer Service
- Communication
- Problem-solving
- Mechanic
References
- Cody, Giles, 651-447-1985, Esch Construction Supply
- Giovanni, Gideo, 704-582-9802, Atlas Toyota Material Handling
Timeline
Forklift Technician
Atlas Toyota
02.2024 - Current
Sales Service Specialist
Esch Construction Supply
06.2021 - 01.2023
Maintenance Technician
Bridgestone Americas
01.2020 - 06.2021
Skateboarding Instructor
3rdlair Skate Park
04.2015 - 12.2019
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