Jeffrey Fields
Morristown,TN
Summary
Dedicated and organized Operations Manager with over 4 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
18
18
years of professional experience
Work History
Operations Manager
The Apodaca Group Logistics
Knoxville, TN
10.2021 - Current
- Managed daily operations, driving the implementation of business plans for enhanced performance and profitability.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Responded to information requests from superiors, providing specific documentation.
- Enforced federal, state, local and company rules for safety and operations.
- Developed strategies to optimize customer service levels while minimizing costs.
- Led a team responsible for overseeing day-to-day logistics operations, including coordinating pickups and deliveries.
Logistics Dispatcher
The Apodaca Group Logistics
Knoxville, TN
03.2019 - 10.2021
- Assigned drivers to pick up and deliver goods according to customer requirements.
- Responded quickly to any inquiries or complaints from customers or drivers about shipment status.
- Monitored driver performance, ensuring compliance with safety regulations.
- Provided guidance to drivers on delivery locations, pickup points, route restrictions or traffic delays.
- Coordinated daily transportation activities between carriers, customers and internal departments.
- Tracked shipment progress using GPS technology when necessary.
- Performed administrative tasks such as filing documents, answering phone calls or responding emails.
- Resolved issues related to pickups, deliveries or route changes in a timely manner.
- Ensured that all legal paperwork was completed correctly before dispatching vehicles.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
Lead Driver
The Apodaca Group Logistics
Knoxville, TN
09.2018 - 03.2019
- Completed pre- and post-trip inspections of assigned equipment and vehicles.
- Collaborated closely with senior managers to continuously improve route efficiency and implement best practices.
- Reviewed daily manifests to coordinate efficient deliveries.
- Organized schedules and reviewed performance of team of 8 drivers.
- Conducted regular meetings with staff to discuss best practices and address any concerns or issues.
- Inspected vehicles for mechanical items and safety issues prior to departures.
- Monitored driver performance, providing feedback when necessary.
- Supervised and trained new drivers in safe driving techniques and company policies.
- Provided support to drivers during their route if needed.
Independent Contractor
Serpro Logistics
09.2017 - 07.2018
- Administered payment of contract staff salaries and wages.
- Handled appliance setup and removal with proficiency.
- Engaged with customers directly at their residences.
- Maneuvered trucks into loading or unloading positions while following signals from the loading crew and ensuring proper positioning of both the vehicle and loading equipment.
- Managed daily operations of the business, including budgeting and financial reporting.
- Coordinated shipping of products or services to customers in a timely manner.
- Resolved customer inquiries promptly via phone or email communication channels.
- Managed quality control and maintained high level of customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Independent Contractor
Clw Delivery
Gray, TN
09.2011 - 09.2017
- Managed and disbursed contract employee payments.
- Set up and removed appliances efficiently.
- Communicated effectively with customers in their homes.
- Ensured that workers were directed and transported promptly and accurately to the appropriate work sites.
- Furnished equipment to empower employees.
- Addressed and resolved customers' complaints regarding products or services.
- Verified the efficient and safe operation of equipment and machinery through monitoring.
- Verified vehicles for proper functioning of mechanical, safety, and emergency equipment.
- Operated trucks to position and align with loading or unloading areas, adhering to signals from loading crew and verifying correct placement of vehicle and equipment.
- Wrapped goods using pads, packing paper, and containers; securely loaded them onto trailer walls with straps.
Direct Support Professional
Sunrise Assisted Living
Greeneville, TN
08.2010 - 09.2011
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Accompanied or transported clients to appointments, errands and social activities.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Tracked and reported clients' progress based on observations and conversations.
Laborer
Abg Caulking And Waterproofing
Morristown, TN
07.2006 - 08.2010
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Understood and followed oral and written directions.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Operated and maintained a variety of equipment including hand and power tools.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Performed regular checks of equipment for proper operation and safety compliance.
- Transported heavy items from one location to another using hand trucks or carts.
Education
High School Diploma -
Morristown East High School
Morristown, TN05-2010
Some College (No Degree) -
ETSU
Johnson CitySkills
- Performance reporting
- Incidents management
- Organizational Management
- Business Development
- Customer Service
- Customer Retention
- Logistics Oversight
- Workflow Optimization
- Staff Training
- Logistics Management
Timeline
Operations Manager
The Apodaca Group Logistics
10.2021 - Current
Logistics Dispatcher
The Apodaca Group Logistics
03.2019 - 10.2021
Lead Driver
The Apodaca Group Logistics
09.2018 - 03.2019
Independent Contractor
Serpro Logistics
09.2017 - 07.2018
Independent Contractor
Clw Delivery
09.2011 - 09.2017
Direct Support Professional
Sunrise Assisted Living
08.2010 - 09.2011
Laborer
Abg Caulking And Waterproofing
07.2006 - 08.2010
High School Diploma -
Morristown East High School
Some College (No Degree) -
ETSU
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