Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Florio

Port St Lucie,FL

Summary

Dynamic Instrument Technician with extensive experience at Florida Power & Light Company, skilled in instrumentation troubleshooting and calibration. Proven track record in enhancing operational efficiency and customer satisfaction through effective communication and process optimization. Adept at managing complex projects and fostering teamwork to achieve organizational goals.

Overview

2011
2011
years of professional experience

Work History

Instrument Technician

Florida Power & Light Company

Department Manager

Lowe's
07.2005 - 09.2010
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.

Sales Associate

Home Depot
12.2003 - 07.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Electrical Engineering

Indian River State College
Ft. Pierce, FL
08.2010

Skills

  • Instrumentation troubleshooting
  • Hazardous area equipment
  • Field instrumentation
  • Pressure testing procedures
  • Industrial control troubleshooting
  • Flow measurement techniques
  • Gas detection systems
  • Electronic industrial control systems
  • Measurement devices proficiency
  • Installation and maintenance
  • Process control optimization
  • Inspection and repair
  • Calibration expertise
  • Writing maintenance reports
  • Equipment operation
  • Temperature control systems
  • Calibration
  • Corrective maintenance
  • Pneumatic systems
  • Vibration monitoring equipment
  • Control systems
  • Electrical schematics interpretation

    • Plant control systems troubleshooting

Timeline

Department Manager

Lowe's
07.2005 - 09.2010

Sales Associate

Home Depot
12.2003 - 07.2005

Instrument Technician

Florida Power & Light Company

Electrical Engineering

Indian River State College

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Jeffrey Florio