Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
Analyzed department and job-related functionality requirements to align technology priorities with business needs.
Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development.
Stayed abreast of technology advancements, emerging standards, and IS regulations to meet strategic technology goals.
Developed, tracked, and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
Prioritized framework to evaluate technology and regulate communication with business stakeholders.
Developed and maintained service level agreements for strategic applications and measured performance against objectives.
Deployed, monitored and maintained system installation, upgrades and network integration.
Performed regular audits and tests of infrastructure and applications.
Documented and analyzed processes and procedures and adhered to regulatory guidance.
Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
Analyzed network security and current infrastructure, assessing areas in need of improvement.
Implemented and maintained technology and software budget.
Liaised with other departments to minimize network interruptions and possible downtimes.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Wrote strategic business plans outlining need for departmental information technology resources.
Coordinated secure system access of users to various department systems and platforms.
Managed life cycle replacement of hardware and software.
Senior Project Manager
UBS Financial Services, Inc
02.2007 - 03.2010
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Partnered with project team members to identify and quickly address problems.
Maintained schedules to meet key milestones at every project phase.
Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
Communicated project plans and progress to key stakeholders and project contributors.
Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Monitored project progress, identified risks and implemented corrective measures to acquire success.
Crafted and maintained project plans and schedules to meet organizational objectives.
Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
Developed and maintained project budgets to control costs and meet organizational and project goals.
Developed and implemented project plans and budgets to ensure successful execution.
Analyzed project performance data to identify areas of improvement.
Monitored project progress, identified risks and took corrective action as needed.
Recruited and oversaw personnel to achieve performance and quality targets.
Sourced, vetted and managed vendors needed to accomplish project goals.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Reported regularly to managers on project budget, progress, and technical problems.
Maintained open communication by presenting regular updates on project status to customers.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Chief Technology Officer
RxHope, Inc.
01.2003 - 01.2007
Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
Negotiated software support contracts to drive cost savings.
Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
Authored service level agreements for help desk operations.
Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
Analyzed network security and current infrastructure, assessing areas in need of improvement.
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
Timeline
Director of Information Technology
Rallye Motor Company, Inc.
04.2010 - 05.2024
Senior Project Manager
UBS Financial Services, Inc
02.2007 - 03.2010
Chief Technology Officer
RxHope, Inc.
01.2003 - 01.2007
Myers-Briggs, Managerial Success Training
Cisco Certified Network Associate, CSCO10127256
Dale Carnegie, Communication for Emerging Leaders
Bachelor of Science - Computer Information Systems
Dowling College
Summary
Senior Information Technology Professional in the Automotive Industry supporting a >$500 Million dollar company. Savvy information technology and systems Manager with 15+ years of technical expertise in applying strategic direction, practical implementation and support to accomplish corporate IT and data security initiatives.
Skills
Network administration
Infrastructure design
Local access network planning
Information technology management
Enterprise architecture
Information security
Product lifecycle management
Project management
Technical support management
Data retention
Disaster recovery
Business continuity planning
Risk mitigation planning
Information confidentiality
Team development
Digital solutions
Quality assurance
Technical support oversight
IT service management
Change management
Documentation and reporting
IT resource use
IT risk management
Cybersecurity best practices
Operating system management
BYOD program administration
Certification
Myers-Briggs, Managerial Success Training
Cisco Certified Network Associate, CSCO10127256
Dale Carnegie, Communication for Emerging Leaders
Education
Bachelor of Science - Computer Information Systems
Dowling College
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