Jeffrey Frank
Finance Officer
Altoona,Pennsylvania
Summary
Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Service Advisor
Stuckey Ford
12.2023 - Current
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Finance Officer
Roundhouse Powersports
06.2021 - Current
- Identified partnership opportunities and established favorable business connections.
- Processed payments to vendors and assisted with other accounts payable and receivables tasks.
- Monitored and compiled data and reports to present to leadership.
- Analyzed budgets, forecasts and current trends to support overall financial operations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created and implemented innovative financial strategies to increase profitability.
Sales Associate
Roundhouse Powersports
01.2020 - 06.2021
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Relief Manager
Martins Food Market
03.2018 - 12.2019
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Communication and Signals Supervisor
Norfolk Southern
01.2017 - 12.2017
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Assistant Department Manager
Martins Food Market
05.2010 - 12.2017
- Introduced new methods, practices, and systems to reduce turnaround time.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Electrical Mechanical Engineering Technology
Pennsylvania State University
Altoona, PA 09.2012 - 01.2017
Skills
Solution development
Timeline
Service Advisor
Stuckey Ford
12.2023 - Current
Finance Officer
Roundhouse Powersports
06.2021 - Current
Sales Associate
Roundhouse Powersports
01.2020 - 06.2021
Relief Manager
Martins Food Market
03.2018 - 12.2019
Communication and Signals Supervisor
Norfolk Southern
01.2017 - 12.2017
Bachelor of Science - Electrical Mechanical Engineering Technology
Pennsylvania State University
09.2012 - 01.2017
Assistant Department Manager
Martins Food Market
05.2010 - 12.2017
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