Jeffrey Franklin
Rogers,USA
Summary
Results-driven leader in risk mitigation and operational security management, with a proven track record at Wal-Mart Stores Inc. Notable achievements include significant reductions in shrinkage through strategic policy development and collaborative leadership. Core competencies encompass security threat evaluation and emergency preparedness planning, effectively enhancing safety and asset protection across diverse locations.
Overview
25
25
years of professional experience
Work History
Sr. Mgr. II Investigations. Risk Mitigation
Sam's Club
05.2019 - Current
- Directed oversight of Investigation Governance at Sam's Club.
- Supervised three direct reports in overseeing large-scale associate theft investigations totaling over $3.5 million.
- Managed full cycle of field case investigations.
- Developed, implemented, and executed the security plan for Sam's YBM, shareholders, and holiday meetings.
- Conducted security assessments and managed security operations for high-profile events.
- Conducted pre-travel surveys of sites to be visited by attendees in order to identify potential threats or hazards.
- Performed risk management analysis on potential venues or events prior to visits by attendees.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Facilitated communication between clients, support staff, and law enforcement personnel when required.
- Utilized advanced surveillance techniques to detect potentially hostile persons or situations.
- Organized advance teams tasked with setting up secure areas at events attended by attendees.
- Responded quickly and effectively in emergency situations using appropriate tactics.
- Worked with cross-functional teams to achieve goals.
Sr. Mgr. Asset Protection Operations Support
WAL-MART STORES INC.
07.2017 - 05.2019
- Authored and distributed three quarterly manuals, each exceeding 200 pages, focused on operational processes to reduce shrinkage and enhance safety.
- Created and revised store-specific Asset Protection Policies based on current guidelines.
- Effectively managed an $80 million complex rollout project to enhance security across the chain.
- Coordinated complete reporting processes for Medeco Key Box.
Market Health and Wellness Director Market 242
WAL-MART STORES INC.
07.2015 - 07.2017
- Directed operations of multiple Pharmacy and Vision Center teams.
- Achieved $82 million sales volume, realized $11 million profits, and distributed 1.4 million prescriptions.
- Organized recruitment events for prospective Pharmacists.
Non Metro Store Manager Store #149
WAL-MART STORES INC.
02.2014 - 07.2015
- Directed operations for a team of over 160 hourly associates and six salaried managers.
- Delivered $40 million in sales, $3.6 million in profit, and managed $7.3 million in inventory.
- Boosted Associate engagement scores by 18bps from the previous year.
Market Asset Protection Manager
WAL-MART STORES INC.
06.2009 - 02.2014
- Supported 12-32 stores in LA, and 16 stores in TN.
- Directed operations of teams consisting of 12 to 32 members.
- Achieved prestigious MAPM award at both Divisional and Regional levels during Q1 of 2012.
- Directly supervised company meetings, with responsibilities that included credentialing, security of lobbies, AP base, and executive drivers.
- Coordinated with law enforcement agencies to ensure client safety during public appearances.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Utilized advanced surveillance techniques to detect potentially hostile persons or situations.
- Organized advance teams tasked with setting up secure areas at events attended by principals.
Asset Protection Coordinator Store #4224
WAL-MART STORES INC.
06.2006 - 06.2009
- Managed comprehensive safety measures, shrink control efforts, and security initiatives at store 4224.
- Elevated performance of asset protection associate.
- Supported $80 million in sales, $6.8 million in profit, and $8.4 million in inventory.
In Store Loss Prevention
WAL-MART STORES INC.
05.2001 - 10.2006
- Executed detailed examinations regarding internal and external theft.
- Monitored and maintained surveillance systems consistently.
- Recognized five times between 2002 and 2005 for achievements in loss prevention within retail operations.
- Coordinated activities during the YBM and Holiday meetings at Wal-Mart and Sam's Club.
- Recognized by Cleveland County's police chief and mayor for implementation of proactive crime prevention strategies.
Lead ICS/Unloader
WAL-MART STORES INC.
10.2000 - 05.2001
- Guarantee secure and correct truck unloading operations.
- Monitored and ensured optimal temperature control for refrigerated transport units.
- Directed and coordinated schedules for up to 20 staff members.
- Coordinated day-to-day activities of staff.
- Enhanced profitability by ensuring backroom conformed to company standards.
- Assessed and guided associates towards professional development.
Education
Associate of Arts - Criminal Justice
ICC
Forest City, NC06-1998
Skills
- Oversight in investigations
- Risk mitigation strategies
- Operational security management
- Security assessment techniques
- Emergency preparedness planning
- Comprehensive policy development
- Asset protection
- Crowd control expertise
- Data interpretation
- Collaborative leadership
- Analytical decision making
- Proactive security measures
- Security threat evaluation
- Basic life saving certified with CPR
Affiliations
- I own and operate two local bussiness
Timeline
Sr. Mgr. II Investigations. Risk Mitigation
Sam's Club
05.2019 - Current
Sr. Mgr. Asset Protection Operations Support
WAL-MART STORES INC.
07.2017 - 05.2019
Market Health and Wellness Director Market 242
WAL-MART STORES INC.
07.2015 - 07.2017
Non Metro Store Manager Store #149
WAL-MART STORES INC.
02.2014 - 07.2015
Market Asset Protection Manager
WAL-MART STORES INC.
06.2009 - 02.2014
Asset Protection Coordinator Store #4224
WAL-MART STORES INC.
06.2006 - 06.2009
In Store Loss Prevention
WAL-MART STORES INC.
05.2001 - 10.2006
Lead ICS/Unloader
WAL-MART STORES INC.
10.2000 - 05.2001
Associate of Arts - Criminal Justice
ICC
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