Jeffrey Frazier
Philadelphia,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Fertility Care Coordinator
Inception Fertility
12.2023 - 06.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Used company software and databases to maintain records of services performed and patient conditions.
Veterinary Receptionist
Queen Village Animal Hospital
06.2021 - 12.2023
- Field phone calls and emails from pet owners, answer questions, and take messages for the veterinarians
- Maintain office and waiting room, keeping common areas clean, sanitary and tidy
- Answer owner animal health questions and concerns and advise on best care practices
- Triage incoming patients to determine treatment needs and urgency of care.
Client Service Coordinator
Bluepearl Veterinary Hospital
07.2018 - 06.2021
- Initial point of contact for clients bringing their pets to the hospital ER or for pre-scheduled specialty appointments
- Assist in check-in/check-out, financial transactions, scheduling and confirming appointments, as well as records scanning and triage
- Run financial closeout reports with attention to detail, as well as accurately maintain the cashbox
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
Veterinary Receptionist
Bethlehem Veterinary Hospital
06.2013 - 11.2013
- Greet and check in customers as they arrive, along with processed insurance and collected any payments due to the office
- Set days, charts, and schedules for all veterinary doctors within the practice
- Assist as needed in appointments with clients & their pets
- Schedule surgeries and appointments for customers by phone, email, and walk-ins.
Financial Preview Specialist
Lawrence and Memorial Hospital
03.2010 - 09.2011
- Verified medical insurance and obtained authorizations for patients coming in for high-cost medical procedures
- Worked with patients to make them aware of any financial responsibility
- Managed high-volume registration of patients to help maintain accurate medical records
- Worked with clients to collect any outstanding patient responsibility upfront, or, if needed, set up a payment plan.
Education
New York State Regents Diploma - Math, Music and Science
General Brown High School
Dexter, NY01.1996
Skills
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Scheduling
- Medical Terminology
- HIPAA Guidelines
- Patient Safety
- Records Management
- Patient Relations
- Electronic Medical Record Software
References
References available upon request
Timeline
Fertility Care Coordinator
Inception Fertility
12.2023 - 06.2024
Veterinary Receptionist
Queen Village Animal Hospital
06.2021 - 12.2023
Client Service Coordinator
Bluepearl Veterinary Hospital
07.2018 - 06.2021
Veterinary Receptionist
Bethlehem Veterinary Hospital
06.2013 - 11.2013
Financial Preview Specialist
Lawrence and Memorial Hospital
03.2010 - 09.2011
New York State Regents Diploma - Math, Music and Science
General Brown High School
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