Jeffrey Friend
Apopka,FL
Summary
Contract and Heavy Equipment Manager and Military Veteran with 10+ years of proven experience in contract management, heavy equipment, and construction processes. Possesses an extensive background in building management, construction operations, business development and time management derived from directing operations and customer relations in multiple locations in both commercial and private sectors. Managed risk upon multiple lines to protect personnel, assets, property, and construction equipment valued over $5M+ while meeting the expectations of leadership and company owners.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Heavy equipment Operator
Bernhard Construction
01.2023 - Current
- Carried out excavation of slope trench and installed external drainage system for Host-Dime.
- Ensured efficient handling of class C material
- Achieved successful completion of prefabricated pipe fusion welding tasks required for the implementation of a chill water system at Host-dime.
- Skilled in the safe and efficient operation of heavy equipment
- Successfully completed training and became certified in pipe fusion welding.
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Assisted with the installation of underground utilities such as sewer lines and water mains.
- Accurately estimated material needs based on job specifications provided by supervisor.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Managed daily operations of heavy equipment fleet, including troubleshooting and preventative maintenance.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
Contract/Development Manager
NEF Equipment
01.2018 - Current
- SME in the field of Heavy Equipment and Machinery operations
- Responsible for managing maintenance and operation of NEF owned and operated heavy operations within area of responsibility
- Team lead on multiple projects, spanning different engineering disciplines within the organization
- Creates data and metric systems to track operational workflows; maintains records of results and feedback
- Manages NEF Equipment Inventory, Heavy Machinery and Forestry Equipment
- Heavy equipment operator utilizing skillset to develop and manage operations leading to development and construction of large-scale projects and programs
- Directs input to Engineering and vendors on defects and required enhancements
- Attains all relevant industry standard technical certifications
- Performs complex and routine maintenance tests for designated areas of engineering
- Identifies, isolates, and escalates issues to appropriate personnel
- Ensures that all maintenance is properly validated to minimize subscriber impact to zero
- Contributes to design considerations for new products or architectural changes to existing products
- Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams
- Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system
- Leads the integration of projects into operations including instrumentation, automation, standardization, and methods/procedures.
Varsity Girls Ice Hockey Assistant Coach
Conval High School
Peterborough, NH
01.2017 - 01.2021
- Defensive coordinator and Goalie Coach
NCT-5A
Comcast
Beverly, Massachusetts
01.1994 - 01.2021
- Ensured optimal performance of broadband network for voice, video, and data services through effective management of reliability and troubleshooting activities
- Controlled installation tools, hand tools and performed jobs from high places such as poles and roofs. Utilized proper equipment like safety belts, straps, climbers, ladders, and bucket trucks for climbing poles.
- Utilized sound judgment in decision-making, problem-solving, project management and readily accepted ownership of personal decisions, behavior and or actions regardless of the outcome, to perform routine maintainable and service of products.
- Performed changes of service, while adhering to company procedures and safe work practices, Society of Cable Technical Engineers (SCTE) and National Electric Safety Code (NESC) requirements and local ordinances to provide or remove services to the customer.
- Assessed and designed basic home networks using appropriate technology and based on customer needs using coaxial cable, Ethernet, Wi-Fi networks and Multimedia Over Coax Alliance (MOCA.)
- Supported Wi-Fi installation and trouble calls, determined appropriate placement of devices and design of Wi-Fi network in the home taking into consideration Wi-Fi channels, co-channel interference and channel utilization
- Communicated, engaged, and provided customers with education on products and services, which included materials regarding channel lineup, applications, use of services and equipment, consumer devices and company policies as they relate to the customer
- Managed vehicle repairs of service when required and/or prescribed
- Properly operated and maintained installation tools, technology, and equipment, such as installation hand tools, light power tools, meters, or ladders
- Demonstrated the ability to navigate digital tools including work order management and digital diagnostics
- Coordinated fleet maintenance on the Beverly management area for all the line trucks and equipment
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Masconomet Regional High School
Boxford, MA06-1982
Skills
- Construction Management
- Program Management
- Cross Functional Leadership
- Repair and Maintenance
- Equipment Logs
- Valid Driver's License
- Materials Movement
- Heavy Lifting
- Maintenance procedures
- Decision-Making
- Safety Procedures
- Safe Equipment Operation
- Hydraulic Lifts
- Heavy Equipment Operation
- Good Judgement
- Pre-operational equipment inspections
- Safety Compliance
- Team Collaboration
- Building Development
- Organization/Communication
- Personnel Management
- Contract Management
- Asset Management
- Preventive Maintenance
- Interpreting maps and instructions
- Construction Equipment Operation
- OSHA 10 Certification
- Loader Operation
- Construction management
- Material Handling Equipment
- Construction background
- Clean Driving Record
- Moving and Leveling Dirt
- Trench work
- Hazardous Materials Handling
- Lever controls
- Following Directions
- Safety regulation compliance
- Maintenance duties
- Backhoe Operation
Certification
- D.O.T Certified
- Fico Fiber 40 Certified
- Network 5-A Technician Certified
- Map and Design Certified
- High Rise Truck Certified
- Hydraulic Systems Certified
- Fleet Maintenance Certified
Timeline
Heavy equipment Operator
Bernhard Construction
01.2023 - Current
Contract/Development Manager
NEF Equipment
01.2018 - Current
Varsity Girls Ice Hockey Assistant Coach
Conval High School
01.2017 - 01.2021
NCT-5A
Comcast
01.1994 - 01.2021
Masconomet Regional High School
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