Jeffrey Frucht
Port St Lucie,Florida
Summary
Years of experience with a strong work ethic, has taught me never to ask an employee to do a task where I would not be willing to do myself. I do not watch the clock and and main goal is to satisfy that customer while making that sale. My most important quality, common sense.
Overview
44
44
years of professional experience
Work History
Store Manager of Operations
Metropolitan Lumber And Hardware
Long Island City, New York
04.2013 - Current
- Assisted customers in finding the products they needed quickly and efficiently.
- Maintained records of daily transactions using point-of-sale systems.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Ensured that store was clean and organized at all times.
- Implemented effective cost-control measures to maximize profitability.
- Created weekly schedules for staff members according to business needs.
- Resolved customer complaints promptly and professionally.
- Developed relationships with vendors to negotiate better prices on supplies.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Developed and maintained store policies, procedures and operations manual.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Ensured compliance with all safety regulations and company policies.
- Recruited, trained and managed a team of 20+ employees.
- Provided feedback on product selection, layout, displays and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
Assistant Store Manager
Metropolitan Lumber And Hardware
Corona, NY
03.1986 - 04.2013
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided training to new employees on company policies and procedures.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Coordinated with vendors to secure product availability at competitive prices.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Counter Salesperson
Metropolitan Lumber And Hardware
NEW YORK CITY, New York
03.1985 - 04.1986
- Answered customer inquiries regarding prices, availability, and product features.
- Greeted customers and provided excellent customer service.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Ensured shelves were stocked with the correct merchandise.
- Resolved discrepancies between customer orders and actual deliveries.
- Performed regular inventory checks to ensure stock levels were maintained.
- Created price tags for new items and updated existing ones as needed.
- Assisted customers in selecting items to meet their needs.
- Verified that all transactions were completed accurately before closing out each sale.
- Processed credit card payments securely according to established policies and procedures.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Prepared merchandise for purchase or rental.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Clerk
Hardware Mart
NEW YORK, NY
06.1980 - 02.1985
- Maintained organized and fully stocked shelves
- Maintained cleanliness and organization of store
- Managed store inventory and accurately placed orders
- Assisted customers in locating desired products
- Processed customer orders at the counter and utilized cash register for transactions.
- trusted by owner to open and close store
- managed staff
Education
High School Diploma -
Lincoln High School
Brooklyn, NY06-1984
Skills
- common sense
- leadership
- relationship building
- communication
- delegating work
- understanding needs of employees
- excellent customer service
- problem solving
Affiliations
- enjoy reading history books, walking, baseball, hockey, football, spending free time with family and friends
My white board
- I live my life with what I call My White Board. It is an imaginary board where on the right I always try to do the right thing and add those things to the board.
- As we are all imperfect , on the left it is things we are not happy we have done in our life. So one day when we enter the Pearly Gates, with so many more good things done, I will be welcomed in with open arms.
References
References available upon request.
Timeline
Store Manager of Operations
Metropolitan Lumber And Hardware
04.2013 - Current
Assistant Store Manager
Metropolitan Lumber And Hardware
03.1986 - 04.2013
Counter Salesperson
Metropolitan Lumber And Hardware
03.1985 - 04.1986
Clerk
Hardware Mart
06.1980 - 02.1985
High School Diploma -
Lincoln High School