Experienced event programmer with a passion for fostering belonging and teamwork within organizations. Seeking a full-time position with Ticketmaster to further contribute to the company's values of integrity and reliability. Excited to bring skills and dedication to a team that shares commitment to excellence in event programming.
Overview
13
13
years of professional experience
Work History
Event Programmer
Live Nation Ticketmaster
06.2024 - Current
Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Identified opportunities for process improvement, leading to a more efficient development cycle.
Enhanced software functionality by identifying and resolving complex coding issues.
Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
Accurately input event data into Ticketmaster Host system and identify and resolve event related errors.
Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events.
Establish and develop relationships with assigned clients.
All other duties as assigned
Host/ Cashier
Disneyland Hotel, Trader Sam's restaurant
11.2022 - 01.2023
Ensure the guests feel welcomed, cared for, and valued in creating a warm and welcoming environment for the guests for the moment they enter the establishment.
Responsible for delivering food orders from the kitchen to the guests tables rapidly and accurately.
Reset tables in a speedy, professional and effective manner as the guests leave the restaurant.
Supporting the restaurant staff (servers, bartenders, leads and managers) in all other duties as designated by the management as necessary.
Eligibility Worker 2
Los Angeles County Department Public Social Services, District 31 Rancho Dominguez
01.2012 - 01.2022
Effectively manage time and resources to ensure efficient administration of an excess of 800 eligibility cases for the County of Los Angeles
Exercise professionalism, discretion and empathy in handling sensitive, confidential information and communications
Verify, update, organize, monitor and prioritize assigned time sensitive cases to ensure required information, records and documents continuously meet compliance and regulatory guidelines
Interview applicants and or participants to obtain financial and other eligibility data
Assists clients in completing documents for the initiation, continuation and or modification of benefits
Work with cross-functional departments and organizations to research and validate information and communication provided
Refer applicants or program participants to appropriate County departments, community-based organizations, and other agencies for services and resources to address their immediate, short and or long term needs
Advise participants of sanctions for non-compliance with the terms and conditions of initiating and continuing benefits
Identify suspected cases of fraud and refer cases to Fraud Prevention and Investigations departments.
Education
High School Diploma -
Long Beach Wilson High School
Long Beach, CA
No Degree - Business Administration And Management
Long Beach City College
Long Beach, CA
Skills
Analytical decision making
Employee training
Effective team leadership
Client relationship management
Data analysis and organization
Experienced strategic planner
Workflow optimization
Strong verbal skills
Leadership development
Timely results execution
Customer relationship management
Thorough and precise
Timeline
Event Programmer
Live Nation Ticketmaster
06.2024 - Current
Host/ Cashier
Disneyland Hotel, Trader Sam's restaurant
11.2022 - 01.2023
Eligibility Worker 2
Los Angeles County Department Public Social Services, District 31 Rancho Dominguez
01.2012 - 01.2022
High School Diploma -
Long Beach Wilson High School
No Degree - Business Administration And Management