Jeffrey Gilchrist
Metairie
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams with a combined 23 years of experience in managing branch operations.
Overview
24
24
years of professional experience
Work History
Branch Manager
Dufrene Building Materials
09.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Dispatch/Inside Sales
Interior Exterior Building Supply
02.2022 - Current
- Assigned loads to drivers based on designated routes and driver location
- Managed data entry and documentation for deliveries
- Oversaw dispatch activities and enforced compliance with laws and regulations
- Provided timely updates on order status and delivery times to customers and drivers
Asisstant Branch Manager
Commercial Distribution Specialists
09.2020 - 02.2022
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Implemented corporate culture through reinforcement of quality service and teamwork
- Collaborated with IT personnel to troubleshoot technical issues related to branch systems
- Oversaw individual accountability for cash handling
- Recruited, trained and supervised a team of 10+ employees, resulting in improved employee morale and productivity
- Oversaw daily operations including cash management, opening and closing procedures, account maintenance
- Reviewed employee job performance and contribution during performance appraisal
Branch Manager
RSI BUILDING PRODUCTS
01.2018 - 09.2020
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Implemented corporate culture through reinforcement of quality service and teamwork
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Established relationships with vendors to ensure timely delivery of goods and services at competitive prices
- Prepared monthly reports outlining branch performance metrics such as sales volume, profitability, customer satisfaction scores
- Collaborated with IT personnel to troubleshoot technical issues related to branch systems
- Reviewed employee job performance and contribution during performance appraisal
- Developed and implemented strategies to improve customer service levels, resulting in increased customer loyalty
- Managed day-to-day communication between the branch and corporate headquarters
- Managed direct reports to maximize productivity, efficiency, and potential
- Oversaw daily operations including cash management, opening and closing procedures, account maintenance
- Facilitated conflict resolution between customers and staff members, improving the branch's reputation for quality service
Branch Operations Manager
Campbell Roofing Co
06.2001 - 12.2017
- Reviewed financial reports and identified opportunities for cost savings or revenue generation
- Assessed risk management issues associated with branch operations, developing plans to mitigate those risks
- Provided technical support to customers having difficulty using automated banking machines
- Maintained accurate records of transactions taking place at the branch level, including deposits, withdrawals, transfers
- Provided guidance and training to new employees on the effective use of systems and processes related to branch operations
- Analyzed customer data to identify patterns or trends that could be used to enhance service delivery
- Identified areas of improvement in existing operational processes and developed strategies to address them
- Created and maintained policies and procedures to improve operational efficiency
- Conducted performance reviews for branch staff, providing feedback on areas needing improvement
- Managed daily activities of branch staff, ensuring all tasks are completed within established timelines
- Developed relationships with vendors in order to obtain competitive pricing on materials needed for branch operations
- Monitored inventory levels at the branch level, ensuring adequate supplies were available when needed
- Organized regular meetings with staff members at the branch level to discuss current challenges and opportunities facing the organization
- Ensured customer satisfaction by resolving inquiries promptly and effectively
Education
Bachelor of Science - Information Technology
University of Phoenix
01.2018
Skills
- Business operations
- Customer service
- Data entry
- Documentation
- Branch operations management
- Attention to detail
- Staff management
- Decision-making
- Cash handling
- Interviewing and hiring
- Proficient in MS office
Timeline
Branch Manager
Dufrene Building Materials
09.2023 - Current
Dispatch/Inside Sales
Interior Exterior Building Supply
02.2022 - Current
Asisstant Branch Manager
Commercial Distribution Specialists
09.2020 - 02.2022
Branch Manager
RSI BUILDING PRODUCTS
01.2018 - 09.2020
Branch Operations Manager
Campbell Roofing Co
06.2001 - 12.2017
Bachelor of Science - Information Technology
University of Phoenix
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