Jeffrey Goins
Keller,TX
Summary
Goal-oriented Director with distinguished experience in the logistics industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director - Carrier Sales
LinQ Transport
10.2021 - Current
- Focused teams on developing relationships that align with business needs.
- Enhanced changes to split model brokerage.
- Implemented daily expectations to achieve growth within Carrier Sales.
- Managed over 25 carrier sales reps.
Carrier Sales Manager
ArcBest
11.2016 - 10.2021
- Led multiple teams providing service levels for customers.
- Managed our companies coverage and payables.
- Responsible for interviewing and hiring candidates to grow our business in accordance with demands and growth.
- Developed a team responsible for growing carrier relationships with ArcBest and our customers freight.
- Worked with team members during an acquisition to transition both companies unified strategy.
- Managed team of 30 carrier sales reps resulting in 300+ shipments booked per day.
- Developed digital platform based of customer needs to compliment departmental growth.
Operations Supervisor
ArcBest
02.2015 - 11.2016
- Motivated and trained employees to maximize team productivity.
- Supervised network/team in daily coverage for customer's freight.
- Held myself and team members accountable for daily productivity and growth metrics.
Training Specialist
ArcBest
06.2014 - 02.2015
- Develop and implement training material for onboarding new hires.
- Coach and further develop legacy employees to drive productivity.
- Assist leadership in daily responsibilities to provide service for customers.
Carrier Coordinator
ArcBest
03.2013 - 06.2014
- Drive daily and weekly load count, revenue and margin goals for our client’s company.
- Strategically match, negotiate, and book carriers with available freight.
- Negotiate rates with carriers to maximize profits and develop long term solutions.
Education
Bachelor of Business Administration (B.B.A - Business, Management
Arkansas Tech University
2013
Skills
- Microsoft excel, word, powerpoint
- Decision Making
- Verbal and Written Communication
- Staff Training and Development
Accomplishments
TIA - Certified Transportation Broker
Certification
Jeff Goins, CTB - page 1
Certified Transportation Broker (CTB)
Skills
Microsoft Office Project Management Management Leadership Customer Service Operations
Management Process Improvement Team Building Customer Satisfaction Training
Jeff Goins, CTB - page 2
Timeline
Director - Carrier Sales
LinQ Transport
10.2021 - Current
Carrier Sales Manager
ArcBest
11.2016 - 10.2021
Operations Supervisor
ArcBest
02.2015 - 11.2016
Training Specialist
ArcBest
06.2014 - 02.2015
Carrier Coordinator
ArcBest
03.2013 - 06.2014
Bachelor of Business Administration (B.B.A - Business, Management
Arkansas Tech University