Jeffrey Goins
Greenwood,AR
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
General Transportation Inc.
Van Buren, AR
03.2022 - 10.2023
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Provided leadership and guidance to subordinate managers and supervisors.
- Developed training programs for new employees as well as existing staff members.
Director - Carrier Sales
LinQ Transport
10.2021 - 02.2022
- Focused teams on developing relationships that align with business needs.
- Enhanced changes to split model brokerage.
- Implemented daily expectations to achieve growth within Carrier Sales.
- Managed over 25 carrier sales reps.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Carrier Sales Manager
ArcBest
11.2016 - 10.2021
- Led multiple teams providing service levels for customers.
- Managed our companies service level along with P&L.
- Responsible for interviewing, hiring and training candidates to grow our business in accordance with business demands.
- Responded promptly to customer inquiries and complaints in order to provide timely resolution of issues.
- Developed a team responsible for growing carrier relationships with ArcBest and our customers freight.
- Worked with team members during an acquisition to transition both companies unified strategy.
- Managed team of 30 carrier sales reps resulting in 300+ shipments booked per day.
- Developed digital platform based of customer needs to compliment departmental growth.
Operations Supervisor
ArcBest
02.2015 - 11.2016
- Motivated and trained employees to maximize team productivity.
- Identified areas of improvement and developed strategies to increase efficiency.
- Maintained accurate records of employee attendance and performance reviews.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Held myself and team members accountable for daily productivity and growth metrics.
Training Specialist
ArcBest
06.2014 - 02.2015
- Develop and implement training material for onboarding new hires.
- Coach and further develop legacy employees to drive productivity.
- Assist leadership in daily responsibilities to provide service for customers.
Carrier Coordinator
ArcBest
03.2013 - 06.2014
- Drive daily and weekly load count, revenue and margin goals for our client’s company.
- Strategically match, negotiate, and book carriers with available freight.
- Negotiate rates with carriers to maximize profits and develop long term solutions.
Education
Bachelor of Business Administration (B.B.A - Business, Management
Arkansas Tech University
2013
Skills
- Microsoft excel, word, powerpoint
- Decision Making
- Verbal and Written Communication
- Staff Training and Development
- Strategic Planning and Execution
Accomplishments
TIA - Certified Transportation Broker
Certification
Jeff Goins, CTB - page 1
Certified Transportation Broker (CTB)
Skills
Microsoft Office Project Management Management Leadership Customer Service Operations
Management Process Improvement Team Building Customer Satisfaction Training
Jeff Goins, CTB - page 2
Timeline
Director of Operations
General Transportation Inc.
03.2022 - 10.2023
Director - Carrier Sales
LinQ Transport
10.2021 - 02.2022
Carrier Sales Manager
ArcBest
11.2016 - 10.2021
Operations Supervisor
ArcBest
02.2015 - 11.2016
Training Specialist
ArcBest
06.2014 - 02.2015
Carrier Coordinator
ArcBest
03.2013 - 06.2014
Bachelor of Business Administration (B.B.A - Business, Management
Arkansas Tech University
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