Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Jeffrey Goldberg

Louisville

Summary

Dynamic Customer Service Director with expertise in fostering client relationships and managing issue escalations. Committed to effective communication and problem-solving to enhance customer satisfaction and team performance.

Overview

29
29
years of professional experience

Work History

Customer Service Director

Walker Bag Mfg. Inc./Print Tex USA
Louisville
02.1996 - 03.2025
  • Fostered positive relationships with clients through effective communication.
  • Managed escalation of complex issues requiring immediate attention.
  • Resolved escalated customer complaints in a professional manner.
  • Trained and instructed employees in job duties or company policies, arranging for training when needed.
  • Collaborated with other departments to ensure customer needs were met in a timely manner.
  • Utilized problem-solving techniques to troubleshoot technical issues reported by customers.
  • Assisted customer service representatives in troubleshooting orders requiring special handling.

Education

High School Diploma -

Seneca High School
Louisville, KY
08-1974

Some College (No Degree) - Communications

Western Kentucky University
Bowling Green, KY

Skills

  • Customer relationship management
  • Customer service software
  • Issue escalation management
  • Training and development
  • Cross-department collaboration
  • Proactive problem solving
  • Team leadership
  • Conflict resolution
  • Critical thinking

Affiliations

  • Volunteer with Lincoln Heritage Council, Boy Scouts of America 1999-2002
  • Member of the Board of Directors for Noah's Ark Children's Village

Accomplishments

  • Graduate of FBI Citizens Academy-2007
  • LMPD Community Partnership Award-2003
  • Awarded in 2005 Honorary Presidential Inauguration LMPD badge.
  • Certificate of Commendation - Jeffersontown Police Department
  • Certificate of Completion as an Instructor for the CCDW program- November 1996

References

References available upon request.

Timeline

Customer Service Director

Walker Bag Mfg. Inc./Print Tex USA
02.1996 - 03.2025

High School Diploma -

Seneca High School

Some College (No Degree) - Communications

Western Kentucky University

Similar Profiles

CREATE PROFILE